And apparently there is nothing the “GM’s” can do; and that I should be posting here…lol
Also; my 6 year old tickets are recently active..?
And I have also been banned for 7days for: “filing repeated support tickets on the same subject” Because I had to go to my email and re-open a ticket by replying to it just so I could get the “#link” to get info from it.
Interesting, so it’s not just me apparently. 
Though it’s only one single ticket (and it was solved like not long after it was posted 7 years ago) so not sure.
My theory is they revisited the same subject for some reason and checked upon it.
Another theory is that the ticket had an attachment but now when I’ve opened it the attached image was replaced by a “deleted.txt” instead (and when opened the file it lead to an error message), so maybe that is the (or could be a potential) reason.
I am missing alot of tickets… and not all of them had attachments.
Edit; its also all my old tickets from 6years → 8 years ago.
I don’t think I’m missing any tickets, it’s just one of them became active recently for no reason. It doesn’t contain a new reply or anything either, the only difference is now the attachment is replaced and can not be opened.
Just checked it and it seems to be working on my end. Also checked signing in to a third-party web based EVEmail client and that works as well so the authenticator system should also be fine right now.
I got responses for old tickets, hm, within the last 60 days or so. Considering, I’d not even thought about them for literally years, I figured Customer Service was undergoing a “house cleaning”. and I trashed the messages.
So, you’re not the only one, getting smacked by “history.”
Not just “history”… the bigger issue is the ban for “filing repeated support tickets on the same subject” because I went into my email and opened an old ticket that I didn’t need help with anymore; because I needed some info from within the ticket…
Still banned…
We purged old attachments.
So why when I went to my email and re-opened the ticket; then used the #link provided to the old ticket, was it fine? But it doesn’t show up in my help center?
Un-banned now finally. but still get same error trying to access the help center…
So; was un-banned for all of two days… All i did was run incursions… I talked to pretty much no one. and I still cannot access the help center. Could play when I went to bed last night. woke up to this Bs…
And now this…? And it says “see email”… Theres no email from ccp…
still no email as to why…
Edit: it does seem they fixed the missing tickets issue though. they all appear to be visible again.
