Sometimes people use bug reports instead of tickets. Support tickets are for GM, bug reports are for Devs. Its completely different thing. GM should reply fairly fast, bug reports are just not answered I think.
If your ticket was removed without GM even replying, then probably your issue was not worth replying to and considered abuse of the system, maybe the action of GM was not feasible under their rules, like character was deleted already or something. But anything may happen, as they once had that issue with tickets “disapearing”.
The best thing to do with a ticket is to wait. It will be looked at at some point, but creating a post about it is not the correct way to bring attention to it. Thread closed.