I want to add some feedback regarding the initial “new player” experience as I am quite disappointed in Eve.
First of all, to add context, I decided to return to the game after many, many years but as it was all new to me again, I set up this account to start fresh, go through the tutorial and start to get a handle on the game.
The tutorial was straightforward enough and it quickly became familiar once more on how to play the game - but I quickly realised that this game is not suitable for new players which is essential for any online game in my opinion. If you’re not growing, you’re shrinking.
The first thing that hit me was the black screen at login. I checked several threads to find the cause, tried numerous things until at one point it magically started to download more content. This was a good 20 minutes after settings were changed and literally just started - no prompting or pressing of buttons to initialise. The forum posts go back almost a decade with this problem and each one show little or no support from CCP. I can imagine you lost a lot of potential new customers this way, but I stuck to it as I remember 10 years ago I had the same issue.
The next thing was that the tutorial highlighted a major issue for new players - how can you do mining or industrial missions when the asteroid belts in the newbie starting areas are all mined clear. There was a bot problem last time I played but on each Race I tried, all the asteroid fields in high sec were cleared completely. For a new player, learning the game - this effectively cuts that entire part of the game out for them initially as they are not skilled up with enough resource or ability to handle low-sec.
Following this, a major annoyance was Corporation Tax. This is set at a ridiculous level and effectively hamstrings the new player for one of the major resources they need to get up and running. I had forgot about this from my last experience and was annoyed when I checked my balance in game to see how much I lost on something that the tutorial never covered. Sure I can join another corp with lower tax - but that’s not something brand new players would learn and the biggest issue for me was the actual annoyance of being taxed such a ridiculous rate just because I was new to the game!
All this for me made me rethink rejoining the game that I used to spend a lot of time on a long time ago. I’m sure I am no great loss, the world will not end etc etc - but you need to do more for your new players by patching up these issues. Finally fix that black screen issue (10 years is disgusting), do something about asteroid fields for newbies and lower the taxes on the NPC corp you start on - or at least tell them before they find out that almost a third of all their work has been wasted.