SOE Loyalty points store

Hi all
looks like a silly question, but I can’t find a way to redeem some SOE loyalty points to buy a Sisters Expanded Probe Launcher.
I have enough LPs, enough isks, a installed Expanded Probe Launcher I, one in the cargo and another one in the player storage, however, for some reasons, I cannot redeem the item from the LP store. And I’m in a SOE station…what am I missing?
Could anyone please help?
Thanks

Show a screenshot of your Item Hangar in the station. If the item is not repackaged, the LP store might not recognize it.

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Make sure that probe launcher are repackaged. Also, when you hover over item you want to buy, it will show what you are missing.

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thanks a million to both of you! I did repackage and :smiling_face_with_three_hearts: it worked

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