I dont get your point.
If you wanna start Eve, you see it on steam, install it, get an account and everything you buy lands on this new account, right?
If you already have an Eve account, you can just install Eve, like you did before and buy PLEX/Omega from CCP, like you did before?
I will bring it up, but this sounds like a one off thing.
Thank you Brisc, but I donât understand what you mean by âone off thingâ. This is an âevery single dayâ thing. Every single day Steam is selling or providing EVE content in a confusing and often non-functional way. If the number of players using Steam for EVE is low, these various problems may be the core reason why.
As much as I appreciate your offer to bring it up, and as much as I simply appreciate YOU Brisc Rubal for being what most of us think a CSM member is SUPPOSED to be, I donât want you to bring it up unless you feel it is truly worthy of bringing up. I feel that perhaps you do not. And I feel that may be because I have not done a good enough job of clarifying the issues on Steam.
If you did just bring up one point however, it could be that the account and billing FAQ I mentioned does need an update to include the things I mentioned, particularly the point that PLEX can now be bought from CCPâs site using Steam funds. That is the real game changer I believe.
When I say itâs a one off thing, I mean that it looks like you had this issue - buying plex via steam and not having it show up. I know that others havenât had this problem, both because if they have weâd have heard more about it more often, and second because I know that Iâve bought plex via steam (I have one steam account that I set up ages ago) and itâs shown up.
I have no problems raising your concerns with the marketing folks and letting them know that this is an issue - whether they do anything, I canât promise, but I can at least make sure somebody looks at it.
Above, there are two separate links to two other people having this problem. For me I had it, stopped having it, and suddenly have it again.
And there are more people complaining about this over on Steam since its Steam where they made the purchase and its Steam they expect to do something about it for the simple reason its Steam they gave money to on the Steam client out of the Steam store with a game they (perceive to have) downloaded from Steam. Plus, imagine you are just starting out, maybe had kicked around with alpha, never got on the forum yet, but you wanted that Plex and Omega and it didnât come. How many just gave up on EVE right there and then and just walk away?
I just got a response from Steam incidentally. They told me their records show a successful purchase (yeah, so do MY Steam records duh) and told me to contact CCP and send them a copy of that exchange. However, I already sent Steam a copy of my CCP transaction history showing the purchase was not successful (cause its not in my history). Which indicates to me that CCP is likely to look at their records and see no purchase too, cause if they did, it would most likely be in my transactions too, wouldnât it?
If you ask me, Steam has already failed. Why is it my job to contact CCP support and send Steam anything further? They already got some solid evidence that CCP has no record, and they should already be on the phone to their client CCP telling them a paying customer did not get the goods Steam ordered for me, the paying customer.
But I will do as they say for now, given that tiny chance CCPâs records and my EVE account records conflict, and am holding back a nasty reply as to whose responsibility this is and who needs to be acting on it pronto, and thatâs Steam support.
But you know what? Even if we all agree its Steam failing to do its support job properly its still hurting EVE more than Steam. I canât quit Steam. I have too many games through them with no problems. But I will quit EVE once my Omega runs out unless its restored with no further money out of my pocket.
I passed on these concerns, and I expect there will be some clarifications based on your feedback. They did say was that what tends to happen is Steam makes you create a new account, and once youâve created an alpha character on the new account, you can login and the plex is all there, then you can just contract it over to your main account with no issues.
I would also put a support ticket in with CCP as well, as they appear to be aware of whatâs going on.
My personal issue has been resolved by CCP who put the plex into my account. I was informed there was an internal error between Steam and CCP.
The general issue remains at large as far as I know however. Hopefully all this will help get things straightened out.
Thank you Brisc Rubal for your attention, action and time.
Tell Brisc to get rid of the red dots. He might listen to you.
Iâm working on it!
Only people in war-dec eligible corps should be able to toggle-off the red dot.
EVE is hurting EVEs sales
GM told me to post this
Since CCP is cheating at their own game can we have Cryo-Stasis Mode to suspend Omega time
Added to the Eve Portal. Add an option to suspend Omega then you can break eve all you want. Eve would have a lot less negative impact on my personal life.
6 days 14 days 30 days 90 days and 365 days. The feature could have a message feedback to let players that message me see when i plan to return.
I could use this for vacation work sickness family emergency / protest broken game features or updates that affected my content greatly. to wait for incomplete content to finish or get fixed. PC issues info structure collapse.
Many things about paying for omega time give me anxiety. paying for more than 30 days at a time is hard when i donât know what Iâm doing for the next 6 months let alone when i have no idea what you could pull in the next 6 weeks.
I just think its good on many levels and with Covid cases spiking and what is being effected. Cryo-stasis could offer players real flexibility in unprecedented times.
I no longer desire to pay to test a grief platform. Cryo stasus my account and put me on approach to Caroline Star. Ill be back if you Finish breaking eve and start Fixing it.
then they blocked it and i am not the only person they are doing this to CCP is Stupid
You get PLEX to STEAM account associated with your EVE Online version from STEAM⌠Isnât it obvious? If you donât use STEAM account to play, why do you buy a STEAM item?
It is NOT a Steam item, anymore than the Tide laundry detergent some forum users bought at Walmart are Walmart items only usable in a washing machine also bought at Walmart.
You yourself used the term âassociatedâ for an EVE account on Steam because you fully realize that EVE is not a Steam item. Why are you then so inconstent as to say that PLEX is âobviouslyâ a Steam item? Clearly it isnât.
The assumption is that Steam makes a profit selling a CCP product. Since I pay more for PLEX from Steam than I would pay directly from CCP, I assume they do. And why would that not be enough for Steam? It certainly SHOULD be.
Itâs really not my problem understanding how ownership of Steam items works. Itâs not my problem understanding that Steam want to have associated account in EVE to deliver your Steam item into EVEâs account that is yours.
About the only thing I can understand from your post is that you got real defensive. But thanks for the word salad.
you should see him arguing over what an API is with Andersen Geten lol.
You seem less intelligent than snail
Yawn.
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