Third party permissions issue

I am having trouble getting permissions for teamspeak3, It says i have not given any permissions. I was told to just click one a link they provided and that it should work. But to my dismay it only shows " you have not given any permissions." What am I doing wrong? I usually use discord but the fleets i am now joining require teamspeak. I have uninstalled and reinstalled even to make sure i have the latest version of teamspeak. I sent in a ticket on the issue so far no response. So I am hoping the community will have answers. If any information to solve this issue is appreciated
i also read giving access rules I do not believe teamspeak violates those rules since many players use it.

CCP wont help you with 3rd party programms xD

and btw … maybe you just use the correct server adress and dont forget to insert the correct PW