Unable to login

Issues, Workarounds & Localization EVE Launcher
1

Good time of day. New on this forum, so sorry if wrong place to write.
Can’t login to Tranquility. Launcher says “Unable to login”.
Launcher logs:
2018-09-03T21:31:14.362Z default debug handleCommand: “ssoCode”
2018-09-03T21:31:14.365Z web debug info: Requesting SSO status check because of iframe error during login: Blocked a frame with origin “https—launcher.eveonline.com” from accessing a cross-origin frame. 1 https—launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T21:31:14.365Z web debug info: Starting SSO status check for Tranquility at https—login.eveonline.com/version 1 https—launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T21:31:14.456Z web debug info: SSO check responded with OK. Stopping retries. 1 https—launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js

*replaced “://” with “—” in urls

2

My friend (on a mac) and I (on linux) are having the same issues. Oddly, enough, pinned account on my linux launcher work, but after un-pinning one, I can’t add it again.

On windows, I get a similar error message but the launcher then proceeds to log in any ways…

Might be related to today’s update?

2 Likes
3

Same deal here. I can login to the website fine but the launcher just flashes ‘Cannot connect to Login Server’ and goes back to user/pass fields.

4

This appears to be an ongoing problem. Glad to know that support tickets get ignored.

5

Uhh, what the heck? I kept trying, and finally just clicked ‘cancel’ below the login fields, and … it acted like I logged in. I could click play next to my account name and I got into the game just fine.

1 Like
6

holy crap that actually worked lol - thanks

7

Maybe it’s related to:

8

For some reason, i don’t see such button :frowning:

2 Likes
9

interesting! Something to try…

In the meantime, here is a log from my friend (who can’t post for some unknown reasons):

Log
2018-09-03T15:44:00.190Z default debug EVE Launcher version 1225328
2018-09-03T15:44:00.191Z default debug Version type: “release”
2018-09-03T15:44:00.191Z default debug Running on “OS X 10.13” “17.7.0”
2018-09-03T15:44:00.191Z default debug System environment:
2018-09-03T15:44:00.191Z default debug “HOME=/Users/mcasey”
2018-09-03T15:44:00.191Z default debug “SHELL=/bin/bash”
2018-09-03T15:44:00.191Z default debug “SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.8VYGhxS96C/Listeners”
2018-09-03T15:44:00.191Z default debug “PATH=/usr/bin:/bin:/usr/sbin:/sbin”
2018-09-03T15:44:00.191Z default debug “XPC_FLAGS=0x0”
2018-09-03T15:44:00.191Z default debug “XPC_SERVICE_NAME=com.ccpgames.evelauncher.25592”
2018-09-03T15:44:00.191Z default debug “USER=mcasey”
2018-09-03T15:44:00.191Z default debug “TMPDIR=/var/folders/bm/9bsjcjfx3pn9flkr46hj4ht80000gn/T/”
2018-09-03T15:44:00.191Z default debug “Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.hx9fSSyBqx/Render”
2018-09-03T15:44:00.191Z default debug “LOGNAME=mcasey”
2018-09-03T15:44:00.191Z default debug “__CF_USER_TEXT_ENCODING=0x1F5:0x0:0x52”
2018-09-03T15:44:00.191Z default debug “DISPLAY=/private/tmp/com.apple.launchd.9sv3IBVwLE/org.macosforge.xquartz:0”
2018-09-03T15:44:00.650Z default debug Creating network configuration manager
2018-09-03T15:44:00.651Z default debug Network configuration manager is online
2018-09-03T15:44:00.652Z default debug Loggly session: “ls8b4c2f05196a05f797b53e143eac3b15”
2018-09-03T15:44:00.652Z default debug Run clients with logging: false
2018-09-03T15:44:00.652Z default debug Run clients with DX9: false
2018-09-03T15:44:00.652Z default debug Download everything: false
2018-09-03T15:44:00.652Z default debug Language: “”
2018-09-03T15:44:00.652Z default debug Ignore certification errors: false
2018-09-03T15:44:00.652Z default debug Qt version: 5.6.0
2018-09-03T15:44:00.653Z default debug Current folder: “/”
2018-09-03T15:44:00.653Z default debug Cache folder: “/Users/mcasey/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/”
2018-09-03T15:44:00.653Z default debug Application dir: “/Applications/EVE Launcher.app/Contents/MacOS”
2018-09-03T15:44:00.653Z default debug Client logs folder: “/Users/mcasey/Library/Application Support/CCP/EVE/ClientLogs”
2018-09-03T15:44:00.653Z default debug Base url for binaries: “https://binaries.eveonline.com/”
2018-09-03T15:44:00.653Z default debug Base url for resources: “https://resources.eveonline.com/”
2018-09-03T15:44:00.654Z default debug Space available on “/” : “51.37GB”
2018-09-03T15:44:00.654Z default debug Creating main window
2018-09-03T15:44:00.789Z default debug Initializing servers
2018-09-03T15:44:00.995Z default debug Connecting signals for “tq”
2018-09-03T15:44:00.995Z default debug Connecting signals for “sisi”
2018-09-03T15:44:00.995Z default debug Connecting signals for “duality”
2018-09-03T15:44:01.171Z default debug Checking gui version at “https://launcher.eveonline.com/version.json”
2018-09-03T15:44:01.173Z default debug Web engine cache path: “/Users/mcasey/Library/Caches/CCP/EVE/QtWebEngine/Default”
2018-09-03T15:44:01.174Z default debug Web engine persistent storage path: “/Users/mcasey/Library/Application Support/CCP/EVE/QtWebEngine/Default”
2018-09-03T15:44:01.174Z default debug Web engine persistent cookies policy: 1
2018-09-03T15:44:01.174Z default debug Entering app.exec
2018-09-03T15:44:01.377Z default debug Scheduled task “Gui version info downloader”
2018-09-03T15:44:01.378Z default debug Starting task “Gui version info downloader”
2018-09-03T15:44:01.380Z default debug “Gui version info downloader” go: 0.002
2018-09-03T15:44:01.798Z default debug Gui version is release/3024
2018-09-03T15:44:01.798Z default debug Loading web gui from https://launcher.eveonline.com/release/3024/
2018-09-03T15:44:01.799Z default debug Finished task “Gui version info downloader”
2018-09-03T15:44:02.723Z default debug handleCommand: “javascriptReady”
2018-09-03T15:44:02.724Z default debug “addServers([{‘name’: ‘tq’, ‘displayName’: ‘Tranquility’}, {‘name’: ‘sisi’, ‘displayName’: ‘Singularity’}, {‘name’: ‘duality’, ‘displayName’: ‘Duality’}, {‘name’: ‘thunderdome’, ‘displayName’: ‘Thunderdome’}])”
2018-09-03T15:44:02.724Z default debug Starting refresh cycle
2018-09-03T15:44:02.724Z default debug Checking connection to launcher.eveonline.com
2018-09-03T15:44:02.725Z default debug Checking connection to binaries.eveonline.com
2018-09-03T15:44:02.725Z default debug Checking connection to resources.eveonline.com
2018-09-03T15:44:02.784Z default debug QUrl(“https://launcher.eveonline.com/release/3024/”) opened succesfully
2018-09-03T15:44:03.245Z default debug handleCommand: “getprofiles”
2018-09-03T15:44:03.248Z web debug info: locale switched from en to en 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:03.295Z default debug launcher.eveonline.com connected
2018-09-03T15:44:03.303Z web debug info: No users were available for setTokens 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:03.397Z default debug resources.eveonline.com connected
2018-09-03T15:44:03.417Z default debug binaries.eveonline.com connected
2018-09-03T15:44:03.417Z default debug Checking version at “https://binaries.eveonline.com/evelauncher_mac_release.json”
2018-09-03T15:44:03.419Z default debug Scheduled task “Version info downloader”
2018-09-03T15:44:03.419Z default debug Starting task “Version info downloader”
2018-09-03T15:44:03.420Z default debug “Version info downloader” go: 0.001
2018-09-03T15:44:03.447Z default debug Refresh already in progress
2018-09-03T15:44:03.566Z web debug info: Detected UI version 3024 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:03.913Z default debug Official version is “1225328”
2018-09-03T15:44:03.914Z default debug Checking wine version at “https://binaries.eveonline.com/wine_mac_release.json”
2018-09-03T15:44:03.914Z default debug Finished task “Version info downloader”
2018-09-03T15:44:03.914Z default debug Scheduled task “Wine info downloader”
2018-09-03T15:44:03.915Z default debug Starting task “Wine info downloader”
2018-09-03T15:44:03.915Z default debug “Wine info downloader” go: 0
2018-09-03T15:44:04.260Z default debug Wine version is “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:44:04.260Z default debug Finished task “Wine info downloader”
2018-09-03T15:44:04.260Z default debug startWineUpdate “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:44:04.260Z default debug Scheduled task “Index downloader for wine”
2018-09-03T15:44:04.260Z default debug Starting task “Index downloader for wine”
2018-09-03T15:44:04.261Z default debug “Index downloader for wine” go: 0.001
2018-09-03T15:44:04.446Z default debug Finished task “Index downloader for wine”
2018-09-03T15:44:04.446Z default debug Index size: 401091
2018-09-03T15:44:04.469Z default debug onWineCheckFinished
2018-09-03T15:44:04.470Z default debug refreshServers “”
2018-09-03T15:44:04.470Z default debug Calling refresh on “tq”
2018-09-03T15:44:04.470Z default debug Scheduled task “Patch info downloader for Tranquility”
2018-09-03T15:44:04.470Z default debug Starting task “Patch info downloader for Tranquility”
2018-09-03T15:44:04.471Z default debug “Patch info downloader for Tranquility” go: 0.001
2018-09-03T15:44:05.114Z default debug Finished task “Patch info downloader for Tranquility”
2018-09-03T15:44:05.115Z default debug Scheduled task “Index downloader for Tranquility”
2018-09-03T15:44:05.115Z default debug Starting task “Index downloader for Tranquility”
2018-09-03T15:44:05.116Z default debug “Index downloader for Tranquility” go: 0.001
2018-09-03T15:44:05.163Z default debug Finished task “Index downloader for Tranquility”
2018-09-03T15:44:05.164Z default debug Index size: 17173
2018-09-03T15:44:05.166Z default debug onEndUpdate for tq
2018-09-03T15:44:05.166Z default debug refreshServers “tq”
2018-09-03T15:44:05.166Z default debug Calling refresh on “sisi”
2018-09-03T15:44:05.167Z default debug Scheduled task “Patch info downloader for Singularity”
2018-09-03T15:44:05.168Z default debug Starting task “Patch info downloader for Singularity”
2018-09-03T15:44:05.169Z default debug “Patch info downloader for Singularity” go: 0.001
2018-09-03T15:44:05.181Z web debug info: updateProgress request for tq completed 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:05.530Z default debug Finished task “Patch info downloader for Singularity”
2018-09-03T15:44:05.531Z default debug Scheduled task “Index downloader for Singularity”
2018-09-03T15:44:05.531Z default debug Starting task “Index downloader for Singularity”
2018-09-03T15:44:05.532Z default debug “Index downloader for Singularity” go: 0.001
2018-09-03T15:44:05.579Z default debug Finished task “Index downloader for Singularity”
2018-09-03T15:44:05.580Z default debug Index size: 17845
2018-09-03T15:44:05.583Z default debug onEndUpdate for sisi
2018-09-03T15:44:05.583Z default debug refreshServers “sisi”
2018-09-03T15:44:05.583Z default debug Calling refresh on “duality”
2018-09-03T15:44:05.584Z default debug Scheduled task “Patch info downloader for Duality”
2018-09-03T15:44:05.584Z default debug Starting task “Patch info downloader for Duality”
2018-09-03T15:44:05.584Z default debug “Patch info downloader for Duality” go: 0
2018-09-03T15:44:05.593Z web debug info: updateProgress request for sisi completed 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:05.914Z default debug Finished task “Patch info downloader for Duality”
2018-09-03T15:44:05.915Z default debug Scheduled task “Index downloader for Duality”
2018-09-03T15:44:05.915Z default debug Starting task “Index downloader for Duality”
2018-09-03T15:44:05.916Z default debug “Index downloader for Duality” go: 0.001
2018-09-03T15:44:05.964Z default debug Finished task “Index downloader for Duality”
2018-09-03T15:44:05.965Z default debug Index size: 17173
2018-09-03T15:44:05.966Z default debug onEndUpdate for duality
2018-09-03T15:44:05.967Z default debug refreshServers “duality”
2018-09-03T15:44:05.967Z default debug refreshServers done
2018-09-03T15:44:05.967Z default debug Last verify time: QDateTime(2018-08-27 22:10:16.000 ADT Qt::TimeSpec(LocalTime))
2018-09-03T15:44:05.967Z default debug “Scheduling refresh after 15 minutes”
2018-09-03T15:44:05.974Z web debug info: updateProgress request for duality completed 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:31.070Z default debug handleCommand: “ssoCode”
2018-09-03T15:44:31.076Z web debug info: Requesting SSO status check because of iframe error during login: Blocked a frame with origin “https://launcher.eveonline.com” from accessing a cross-origin frame. 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:31.076Z web debug info: Starting SSO status check for Tranquility at https://login.eveonline.com/version 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:31.517Z web debug info: SSO check responded with OK. Stopping retries. 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:59:05.551Z default debug Starting refresh cycle
2018-09-03T15:59:05.552Z default debug Checking connection to launcher.eveonline.com
2018-09-03T15:59:05.553Z default debug Checking connection to binaries.eveonline.com
2018-09-03T15:59:05.554Z default debug Checking connection to resources.eveonline.com
2018-09-03T15:59:05.921Z default debug binaries.eveonline.com connected
2018-09-03T15:59:05.947Z default debug resources.eveonline.com connected
2018-09-03T15:59:05.960Z default debug launcher.eveonline.com connected
2018-09-03T15:59:05.960Z default debug Checking version at “https://binaries.eveonline.com/evelauncher_mac_release.json”
2018-09-03T15:59:05.961Z default debug Scheduled task “Version info downloader”
2018-09-03T15:59:05.961Z default debug Starting task “Version info downloader”
2018-09-03T15:59:05.962Z default debug “Version info downloader” go: 0
2018-09-03T15:59:06.405Z default debug Official version is “1225328”
2018-09-03T15:59:06.406Z default debug Checking wine version at “https://binaries.eveonline.com/wine_mac_release.json”
2018-09-03T15:59:06.406Z default debug Finished task “Version info downloader”
2018-09-03T15:59:06.406Z default debug Scheduled task “Wine info downloader”
2018-09-03T15:59:06.406Z default debug Starting task “Wine info downloader”
2018-09-03T15:59:06.407Z default debug “Wine info downloader” go: 0.001
2018-09-03T15:59:06.876Z default debug Wine version is “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:59:06.876Z default debug Finished task “Wine info downloader”
2018-09-03T15:59:06.877Z default debug startWineUpdate “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:59:06.877Z default debug Scheduled task “Index downloader for wine”
2018-09-03T15:59:06.877Z default debug Starting task “Index downloader for wine”
2018-09-03T15:59:06.878Z default debug “Index downloader for wine” go: 0.001
2018-09-03T15:59:07.058Z default debug Finished task “Index downloader for wine”
2018-09-03T15:59:07.059Z default debug Index size: 401091
2018-09-03T15:59:07.072Z default debug onWineCheckFinished
2018-09-03T15:59:07.072Z default debug refreshServers “”
2018-09-03T15:59:07.072Z default debug Calling refresh on “tq”
2018-09-03T15:59:07.072Z default debug Scheduled task “Patch info downloader for Tranquility”
2018-09-03T15:59:07.072Z default debug Starting task “Patch info downloader for Tranquility”
2018-09-03T15:59:07.073Z default debug “Patch info downloader for Tranquility” go: 0.001
2018-09-03T15:59:07.427Z default debug Finished task “Patch info downloader for Tranquility”
2018-09-03T15:59:07.428Z default debug onEndUpdate for tq
2018-09-03T15:59:07.428Z default debug refreshServers “tq”
2018-09-03T15:59:07.428Z default debug Calling refresh on “sisi”
2018-09-03T15:59:07.428Z default debug Scheduled task “Patch info downloader for Singularity”
2018-09-03T15:59:07.428Z default debug Starting task “Patch info downloader for Singularity”
2018-09-03T15:59:07.429Z default debug “Patch info downloader for Singularity” go: 0.001
2018-09-03T15:59:07.755Z default debug Finished task “Patch info downloader for Singularity”
2018-09-03T15:59:07.755Z default debug onEndUpdate for sisi
2018-09-03T15:59:07.755Z default debug refreshServers “sisi”
2018-09-03T15:59:07.756Z default debug Calling refresh on “duality”
2018-09-03T15:59:07.756Z default debug Scheduled task “Patch info downloader for Duality”
2018-09-03T15:59:07.756Z default debug Starting task “Patch info downloader for Duality”
2018-09-03T15:59:07.756Z default debug “Patch info downloader for Duality” go: 0
2018-09-03T15:59:07.790Z default debug Finished task “Patch info downloader for Duality”
2018-09-03T15:59:07.791Z default debug onEndUpdate for duality
2018-09-03T15:59:07.791Z default debug refreshServers “duality”
2018-09-03T15:59:07.791Z default debug refreshServers done
2018-09-03T15:59:07.791Z default debug Last verify time: QDateTime(2018-08-27 22:10:16.000 ADT Qt::TimeSpec(LocalTime))
2018-09-03T15:59:07.791Z default debug “Scheduling refresh after 15 minutes”
10

Erethond’s friend here.

I also don’t see the “cancel” option. I’m on a Mac, if that’s a clue.

2 Likes
11

I was not able to post logs directly (see 1st post) due to “new users can’t add more than 2 links in post”.

PS. Linux.

12

It was the same “2 links” reason, but for some reason replacing “://” with “-” didn’t work for me.

Also, trouble with logging in seemed to happen after today’s updates.

13

I used triple “-”.

14

I tried that first, then went to single “-”. :stuck_out_tongue:

15

same problem for me, after updating launcher.

message is :

Coult not connect to login server
Your launcher experienced an issue while trying to connect to the
EVE Online login service.PLease check your internet connectivity.
The launcher will automatically try to establish a connection

I’m on Mac OSX 10.13.6 and I have no problem with my internet connexion.
Some friend are in linux and have same issue.
It’s work on windaub…

so have you got a solution?

1 Like
16

Not sure about people who can’t see a Cancel button. I’m on Windows, have multiple accounts listed, and I tried to login a few times. Not sure if the cancel shows up after the first failed attempt, maybe?

17

Hey there!

Requesting SSO status check because of iframe error during login: Blocked a frame with origin “https://launcher.eveonline.com” from accessing a cross-origin frame.

Iframes are unfortunately very ambiguous regarding any errors that you can encounter. But from that error we can see that it failed to load the expected page - making the launcher assume the login service to be down, prompted a status check.

If you’re getting this error where the login form would usually be…

Your launcher experienced an issue while trying to connect to the EVE Online login service.
Please check your internet connectivity.

And if you’re attempting to connect to Tranquility (the live server), try opening this page in your chosen browser: https://login.eveonline.com/.

If you can successfully open this page, you may want to try one of two things… (or both if you’re feeling adventurous!)

  1. Try clearing your launcher data (this will remove all - if any - pinned accounts), method provided below
  2. Switch to the beta version of the launcher UI, method provided below

Clear data:

  1. Turn off your launcher
  2. Find the launcher data directory
    2a) Windows: %LOCALAPPDATA%\CCP\EVE\QtWebEngine
    2b) Mac: ~/Library/Application Support/CCP/EVE/QtWebEngine (basing this path off the launcher logs)
  3. Rename the Default folder (personally I go for _Default)
  4. Start launcher again & try to login

Change to beta:

  1. Click on the E icon in the upper right corner of the launcher
  2. Click settings
  3. Use the version drop-down to select beta
  4. Click OK
  5. On the left bar above account management should be the option to update UI, click it.
    If the button is missing & does not appear in 15 seconds, you can restart the launcher.
  6. (optional) Try clearing launcher data
  7. Try logging into EVE with the beta method
18

It worked for me too.
I entered my account info, clicked ok, nothing happens.
I re-enter my info then click cancel and my account is loged in after…
windows 10

19

Login page opens and authenticates me correctly from FF 56.
After switching to Beta, white window after entering credentials and pressing “Login”.
Rollback to “Release” and clear data = old result.

20

Cleared data, but still getting same “cannot connect” message. Do not have option to version-change to beta? No “cancel” button. Login still failing. Mac OSX.