Unable to login

Hey there!

Requesting SSO status check because of iframe error during login: Blocked a frame with origin “https://launcher.eveonline.com” from accessing a cross-origin frame.

Iframes are unfortunately very ambiguous regarding any errors that you can encounter. But from that error we can see that it failed to load the expected page - making the launcher assume the login service to be down, prompted a status check.

If you’re getting this error where the login form would usually be…

Your launcher experienced an issue while trying to connect to the EVE Online login service.
Please check your internet connectivity.

And if you’re attempting to connect to Tranquility (the live server), try opening this page in your chosen browser: https://login.eveonline.com/.

If you can successfully open this page, you may want to try one of two things… (or both if you’re feeling adventurous!)

  1. Try clearing your launcher data (this will remove all - if any - pinned accounts), method provided below
  2. Switch to the beta version of the launcher UI, method provided below

Clear data:

  1. Turn off your launcher
  2. Find the launcher data directory
    2a) Windows: %LOCALAPPDATA%\CCP\EVE\QtWebEngine
    2b) Mac: ~/Library/Application Support/CCP/EVE/QtWebEngine (basing this path off the launcher logs)
  3. Rename the Default folder (personally I go for _Default)
  4. Start launcher again & try to login

Change to beta:

  1. Click on the E icon in the upper right corner of the launcher
  2. Click settings
  3. Use the version drop-down to select beta
  4. Click OK
  5. On the left bar above account management should be the option to update UI, click it.
    If the button is missing & does not appear in 15 seconds, you can restart the launcher.
  6. (optional) Try clearing launcher data
  7. Try logging into EVE with the beta method