IMO EVE just isn’t for most people.
New Eden’s combination of complexity, permanent consequences for failure (e.g. no re-spawn with all your stuff intact), non-flight-simulator mechanics, multitude of choices for what one can do, and dark, paranoia-inducing atmosphere, only appeal to a limited number of gamers.
Only one of my gamer friends has tried EVE- the rest have no interest in playing for one or more of the reasons cited above. The one that played EVE moved on to Elite: Dangerous because he likes the flight physics better.
It may be difficult to understand for us who love the game- for whatever reasons- but what attracted us to EVE and keeps us here aren’t things most people are interested in.