Currently Virgin Media UK is not responding on the email thread we have with them (or had with them…) so I don’t have any updates to share with you.
Please file tickets with Virgin Media UK referencing their internal fault ticket F009669229 (or update your existing tickets) to let them know that you are impacted.
I’ve been reading the tickets you have sent us here at CCP and it’s same pattern in them all: Virgin Media UK is sending your TQ network traffic to Amsterdam – and CCP has no control over that. I even saw one ticket where an EVE player said they lived “within 30 miles of your TQ data center” and yet the trace route was very clearly sending the traffic to Amsterdam.
We advertise through DNS+BGP that network traffic should be sent via Cloudflare, which has 3 locations in the UK: Edinburgh, Manchester, London. ISPs should either have direct peering with Cloudflare or hand over the traffic as quickly as possible, somewhere in the UK in this case.
While it is very curious to send all-UK network traffic to Amsterdam then it is not necessarily the root cause of the issue. But to even begin trying to diagnose a cryptic issue such as this one then one should remove all noise and in this case the simplest first step is to hand the traffic over to Cloudflare in the UK.