Using one of the trace routes from above for some quick analysis and details to you, patient EVE players:
3 12 ms 11 ms 10 ms bagu-core-2a-ae70-650.network.virginmedia.net [213.106.214.185]
4 * * * Request timed out.
5 12 ms 16 ms 13 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
6 22 ms 42 ms 37 ms 162.158.32.254
7 16 ms 16 ms 18 ms 162.158.32.11
8 18 ms 18 ms 14 ms 172.65.201.188
You will note that there is no more Telia in between Virgin Media and Cloudflare, no more Liberty Global, and no more Amsterdam.
Rather in hops 5 and 6 above the route goes from 62.253.174.178 @ AS 5089 (Virgin Media) to 162.158.32.254 @ AS 13335 (CloudFlare) in a direct peering; and that direct peering appears to happen in Manchester.
From what we can tell from this all (and from the email from Virgin Media we got earlier) then the direct peering between Virgin Media and Cloudflare was down because of a prefix limit. It was automatically brought back up regularly to see if the prefix limit had become OK, which it wasn’t and it was taken back down again. That limit has been increased and the connection is under monitoring.
I will be monitoring metrics on my side, will hopefully be able to post a final update tomorrow, fingers crossed.
I have many favours to ask of you:
- I need you to tell us if your play session is now more stable.
- Can you find other Cloudflare clients that you are using (Discord is one, what else do you know of that you use) and check the routes for them; they should have changed.
- Can someone update Solved: Eve Online Connection Issues (Fault Ticket = F0096... - Virgin Media Community - 4951509 and reference my last two posts here (this one and the “Right, now I’m interested in hearing if you are all getting new routes?” above).