What we are initially looking for is basic debug information so that Deutsche Telekom and Cloudflare can investigate this issue:
- Your geographical location, your ISP details, and other relevant information about where and how you connect to the internet. If there are any patterns to the disconnects, please let us know as well.
- The network path from your computer to Tranquility: Run
tracert tranquility.servers.eveonline.comfrom a Command-Line Window, save the output in a text file and send us. - Your network details and how you connect to Cloudflare: In https://web.ccpgamescdn.com/aws/community/eve_network_diagnostics_v6.zip then you will find a file called
eve-network-diagnostics v6.ps1, which is a Windows PowerShell Script. Run this script and send us the output file. We are mostly interested in the top two sections in that file.
In addition to posting in the Deutsche Telekom AG forum thread on this issue, if you contact DTAG’s technical support directly then you can refer the support person to their trouble ticket IM0002013917.
For more advanced debug information, please see @CCP_Convict’s original post above with the alternative advanced traceroute and Cloudflare WARP details.