A couple of thoughts for getting new players in

I’m only specifically saying that because they continue to bring up the cost of PLEX and the grind by ratting to acquire the ISK to afford buying the PLEX. They want to stay subscribed to the game without paying, but it takes too long to get ISK through mining/ratting/[insert isk grind here] at their current skill level.

To improve their skill level they feel that they need to buy injectors to speed up the process (something that could be fixed easily enough like Blizzard and the “rest xp” system in WoW), but due to the cost they need to do more grinding. So they feel as though EVE is an expensive game to play because working in a group or understanding certain mechanics are perceived as “hard” when they could simply lack an understanding of them which could be explained. Which is why those that dislike the grind feel the need to manage multiple accounts in order to feel like they’re making any progress.

Edit: Since this is posted not long after this