Hi folks,
On Sunday I received an email confirming my subscription had been successfully renewed, but when I logged in a few minutes later my account had reverted to Alpha, I’ve logged in regularly since and it remains in Alpha. Is there a work around for this?
Secondly, I submitted a support ticket on Sunday and have heard nothing other than an automated response since, This is the first ticket I’ve submitted, so I unaware of the process. What kind of delay can I expect for this to be resolved?
It really depends on how many tickets were submitted before you, and the urgency of the situation. Clearly Paying for Omega and staying alpha is an issue, and hopefully within a few days you should get a response.