Account stuck in Alpha even tho my subscription has renewed successfully

[Jezabela]

Hi folks,
On Sunday I received an email confirming my subscription had been successfully renewed, but when I logged in a few minutes later my account had reverted to Alpha, I’ve logged in regularly since and it remains in Alpha. Is there a work around for this?

Secondly, I submitted a support ticket on Sunday and have heard nothing other than an automated response since, This is the first ticket I’ve submitted, so I unaware of the process. What kind of delay can I expect for this to be resolved?

[Geo_Eclipse_Oksaras]

It really depends on how many tickets were submitted before you, and the urgency of the situation. Clearly Paying for Omega and staying alpha is an issue, and hopefully within a few days you should get a response.

[Jezabela]

Thanks for the reply Geo,

It’s been 3 days now and I still haven’t even had a non-automated response from CCP.

Not sure if I should quote these numbers here, but at this point I just want to alert CCP to my problem…
bug report: EBR 165180
ticket number: 818311

[GM_Mechanic]

Checking on this, sorry for the delay.

[Jezabela]

Thanks very much for sorting this out, it’s much appreciated and the bonus omega time is very generous.

Could you tell me if there’s a way to get back the lost training days (my skill queue had nothing an alpha could train in it).