Are forums not as popular anymore?

[Dimitri_Morvaine]

@Mr_Lopez

You get more bank for the buck as the saying goes by posting things on social media than in a game forum. Some other large unspoken Mmos have the issue where they respond to complaints on reddit or other sites but not from their own forums nearly as often as they should. Its basically free PR in a sense to use social media to communicate with the player base.

Then wouldn’t the MMOs be wasting money by having to maintain a forum, when they mostly look and respond to posts or complaints, relating to their games, on other websites. What is the us of having a forum on that game developers website in the first place then?