So I recently had an experience in which I had all my accounts protected with 2FA. Unfortunately, I had to replace my phone. And as most know, you can’t backup and transfer 2FA codes from one phone device to another. So when I went to manage my Eve account, I could not login due to not having a 2FA code. I tried to see if there was some way to reset the 2FA, but there is no way to do that manually. I ended up reaching out to support, and the GM was able to turn off 2FA on my accounts. I’m sure that GMs would rather not have to deal with requests like the one I made, so I have the following suggestion :
Allow someone with 2FA enabled to be able to login to the account management screen with a one-time text message or voice call and code with the login password so they can disable and reactivate 2FA if they lose their phone. Considering how often people lose or replace their phone, I can’t see this being a rare problem.
Interesting, you live in an area where they recover data from dead phone drives for free. Here nothing is free. Lucky you, for the rest of us I recommend saving the authenticator keys.
Or bothering the Eve customer support guys for 25 minutes.
Authy is probably going to be the way I go in the future. But it would still be nice to have options from CCP. I have authenticators for multiple things for work on the phone. In every other instance, I was able to reconfigure the authenticator on the new phone using one-time text codes or even a voice call with a code.