So I recently had an experience in which I had all my accounts protected with 2FA. Unfortunately, I had to replace my phone. And as most know, you can’t backup and transfer 2FA codes from one phone device to another. So when I went to manage my Eve account, I could not login due to not having a 2FA code. I tried to see if there was some way to reset the 2FA, but there is no way to do that manually. I ended up reaching out to support, and the GM was able to turn off 2FA on my accounts. I’m sure that GMs would rather not have to deal with requests like the one I made, so I have the following suggestion :
Allow someone with 2FA enabled to be able to login to the account management screen with a one-time text message or voice call and code with the login password so they can disable and reactivate 2FA if they lose their phone. Considering how often people lose or replace their phone, I can’t see this being a rare problem.