I am facing random BSODs since about November 2024, while I run 7 clients. The dump file is showing me, that it is always exefile.exe, that causes the crash but always pointing to a different driver. The computer temperature is fine and I haven’t had that issue before November.
I googled to see, if this problem occurs for others as well and found at least one entry on MS Windows. The player was reporting a similar issue with 5 clients, running in parallel.
Even, when I am in a different application active, the dump file always points to the eve client.
I am lost, to be honest. I want to avoid reinstalling Windows 11. I did it with Eve, hoping, that it might fix the issue. The worst day I had, was with 4 BSODs within about 5 hours.
That way, I can’t play the game as I did and still want to. BSODs with 7 clients active and undocked is simply too risky.
I am hoping to get some ideas here in the forum or maybe someone else is facing the same issue, as I do.
A new volumetric effect was introduced in Revenant that can only be disabled with a “low” shader setting. From Equinox to Revenant, this feature has resulted in a severe performance hit to most systems (up to 50%).
I’ve found that even with “low” there’s still something else going on in the background, because there’s a noticeable performance hit in Revenant (at least on my end).
Have you double checked that it’s not a your system problem?
Run memtest 86, do a disk check, do a file integrity check, all that jazz.
I had a very similar issue with a programme called Unity, and if I had three instances open it would use around 50GBs of ram (out of 64) and it transpired that the 4th 16gb stick was dead, but it only became a problem when you were in it, so no BSODs doing any other tasks (all well under 32gb committed), so because it only happened with unity…
I spent a long time googling and diagnosing Unity before I just did memtest, sadly.
I made the memory test, next to a couple of other hardware checks… There is nothing, which isn’t working as it is supposed to. I also have cleaned all the fans to be sure, the air flows properly and cools down the hardware components. The temperature of the CPU and GPU are fine. On top, I have installed the MSI control center and configured the temperature thresholds for the GPU to kick in sooner.
Other programs, which are also very CPU and GPU hungry do not cause any issues and it only started in November. My internet researches found a similar case with a multiboxer and an identical behavior.
The computer freezes, although the sound and eve client are still running (animation). After a minute or so, the computer crashes with the BSOD.
Something has changed in November, I just haven’t figured out, what it is and how to fix it
I already tried that but when facing a BSOD with a previous freeze of the computer, saving the litelog file is not possible. Therefore, that is not an option to me.
Besides, I have reinstalled Windows two days ago. Everything fresh… drivers, Eve and currently the bare minimum on applications on the computer.
The first day I was able to run Eve for 10 hours without any incident. Yesterday the same… 7 clients for 10+ hours… no incident… today… 7 clients, 2 hours and a freeze with BSOD. The BSOD is always pointing to an USB driver.
I have now disconnected all unnecessary USB cables, including USB hubs to the screen and connected mouse and keyboard directly to the computer. Those two devices are now the only USB devices connected to the PC.
I will now give it another try but Eve is doing something, which causes those crashes.
I have made memory tests, stress tests, temperature tests… everything is fine and works as intended. As already stated, only Eve is causing the BSOD. I have had no problems with any other program or game.
I am analyzing the windows dump file since about one month now. I have provided the most interesting information within the ticket. I also had an almost freeze during the past weekend, while running “only” 4 clients and have attached the litelog file to the ticket as well.
While I don’t have a solution I can confirm this is an issue, non-hardware related. Me and 3 of my players have the exact same problem since november, my best guess is that it’s caused by windows 24H2 update.
DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time. Arguments: Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time Arg2: ffffe6821bbd39e0, Physical Device Object of the stack Arg3: fffffd0e34fa7a00, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack Arg4: ffffe68231c65940, The blocked IRP
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But the fun part is, it only happens with EVE and only, when I have more than 4 clients started
Yeah, same exact logs and BSOD. Went through the same process you did with hardware tests and log analysis, always exefile.exe and pointing towards USB. The only commonality I can find with everyone experiencing this is being on the latest version of W11.
But that is a huge step forward… have you also created a ticket with CCP? Only if more than just me is reporting that, it can be identified as a bigger issue…
With my googeling during December I also have found one person writing on the microsoft support page, reporting the exact same issue. But MS did only point to driver upgrades, HW tests, Windows installation… the usual bunch
