Since we can’t get a Loglite file because the computer is freezing and requiring a hard reboot you might be able to get some information from Windows event viewer.
Please open Event Viewer (it’s a Windows utility). In the left column, expand the “Windows Logs” folder and select the “Application” logs.
Then in the center window, click the “Level” column header to sort all the events by their level of severity. Scroll to the top and you should see some “Error” events. Scroll through those, keeping an eye on the “Source” column for anything that looks related to EVE. Select any rows that look related to EVE by CtrlClicking them, then once you have however many there seem to be, go to the third column.
There, you’ll see a button labeled “Save Selected Events…”. click that to save the events you have selected, you can then file a ticket and attach the file to the ticket if you want help looking through the events.
Hopefully the events can tell you what is causing the crash for you.