I have been playing this game for years without any major issues that may force me to stop playing the game however; everything changed last Oct 2019, Since then, I have been experiencing this random issue that makes it impossible for me to play the game. I have submitted tickets and followed the support team’s recommendations without any luck, up to the point, they got tired and ended up asking my to submit a bug report which has produced no responses to my issue.
In a nutshell, my EVE client and launcher keep freezing randomly. When this happens, I can alt-tab and switch through all the other programs and keep working on them, however no matter what I do, EVE stays frozen. I am able to open the task manager but I can’t end the EVE task as I get the “Access Denied” message. The only way to end EVE is doing a hard reboot of my PC. This happens everywhere between 0 and 1 hour after starting the client and doing anything from been docked, jumping gates, opening windows at station, etc. I have not been able to link it to any action. It also freezes when I only run EVE closing all uneeded processes in the background (msconfig).
I’ve wipe my SSD, installed a fresh Windows 10 64 bits + drivers + EVE without nothing else to test my software and still, the issue persist. I tested with different versions of Windows 10 (1803 through 1909) and same issue. I have verified the game cache files, run malware and virus scans, move EVE to a different SSD. I have also tested my memory and CPU for defects, make sure the Windows 10 Superfetch is not causing excessive usage on my SSD and the latest I have been trying is to monitor my network connection to see if disconnections from the EVE clusters could be causing the issue but, that was not the case.
I am hoping someone in the EVE community has experienced and fixed this issue. I am out of ideas so your suggestions will be welcome.