I cannot open any support tickets, and none of my emails to eve support /help center are being returned. i have been emailing regularly since the end of November.
when i try to log into the help center, i get this error code. Error Reference Code: 62be0321-8043-48d4-a3de-885c70b91347
Trying here because i dont know what else to do
Thank you
Log into your account like normal and click support then check activity as it might had already been answered.
/
I too thought that we had a separate log in for support but apparently the other day when I needed support I had used my normal pilot account log in credentials and afterwards clicked support and was able to start a new ticket along with reviewing past correspondence.
Use a different browser, log in via that one. See if that helps.
Delete Cookies from your browser and open the site in a new tab. That sometimes helps with restoring access/functionality to websites.
Any emails to support has to sent from your email on file.
If xxx@gmail is your everyday email
But yyy@yahoo is your eve online account, then you have to send ccp support emails from yyy@yahoo