In January 2019, we had this blog released:
This blog promised to bring chat back in-house if the constant problems with the migration continued.
Just a few weeks later we had this blog
Which declared victory and promised that chat was fine.
Since then we’ve had constant, constant problems with chat and all we get is head-in-the-sand silence or arrogant dismissal of the problems.
Chat has been a disaster ever since it was moved out from in-house.