I am having severe connection issues with the EVE online resources hosted on AWS (cloudfront.net). The newest launcher update failes to download from server-13-225-27-61.cdg3.r.cloudfront.net. It starts with ~100 KByte/s, then goes down to 0 in about 1 minute. So effectively I am not able to play at the moment, because the update wont’t download any further at a certain point. tracerts going out to [xyz].cloudfront.net servers have a packet loss of ~50%.
I have also experienced a somewhat similar problem in the last few weeks with client updates (not launcher). In normal cases I had a downstream of ~60 MBit/s while downloading these patches. In the last few weeks it went down to somewhat around 10 MBit/s, but did finish at least.
My ISP is the german Telekom (Deutsche Telekom, DTAG). My DSL connection syncs with 63/10 MBit/s up/down, and I do get these bandwidth 100% on other sites or on any speedtest (speedtest.net, utrace.de).
Several router restarts to change IPs / routes does not do anything…
I have the same problem here. I did a bunch of things but nothing worked yet. Also other connections and downloads are not affected - only downloading patches and launcher updates for EVE seems to be problematic (starting at 2,5 MB/s and sowing down to 130 KB/s).
ISP is also Deutsche Telekom with 100/40 MBit/s connection.
Updating looks like this right now… Speed goes down step by step
So I somehow managed to download the updates an start the client, this took roughly 3 Minutes according to LogLite. After that the game runs perfectly fine. So there this something wrong with the AWS infrastructure or with the peering to its subnets.
1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 9 ms 10 ms 62.155.243.206
3 10 ms 9 ms 10 ms 217.5.94.70
4 10 ms 9 ms 9 ms 217.5.94.70
5 16 ms 13 ms 13 ms 80.157.204.66
6 22 ms 22 ms 22 ms 213.200.119.214
7 18 ms 23 ms 19 ms 77.67.122.2
8 169 ms 169 ms * 52.93.16.136 ← AWS, 30% loss
9 175 ms * * 52.93.16.191 ← AWS, 60% loss
10 * * * Timeout
11 * * * Timeout
12 * * * Timeout
13 * * * Timeout
14 * * * Timeout
15 177 ms 177 ms 177 ms 13.225.27.46
If the problem is within the AWS infrastructure, then the service providers (such as CCP) must file a ticket. We as normal users can’t do much here I think…
Yeah it’s really slow. I restarted the download for the launcher upgrade several times now and managed to get a connection up with ~5 MB/s. But it seems really random, if you’re able to download fast or stuck in that 20 KB/s connection.
EDIT: What also comes in my mind is the problem with disconneting from server in an unpredictable pattern. Maybe, the root-cause is somewhere located there as well.
