Everyone that has raised a ticket with us from Mexico is using “Total Play Telecomunicaciones SA de CV” as their ISP, as far as I can tell from the data we have gathered so far.
Is that the largest ISP in Mexico? Anything that might explain why EVE players in Mexico might only be using “Total Play Telecomunicaciones SA de CV” as their ISP, or why only those players are affected and not players using other ISPs in Mexico?
Is “Total Play Telecomunicaciones SA de CV” partnering with other ISPs in other countries in Latin America? I see the complaints from other Latin American countries are bit more diverse when it comes to ISPs.
Is “Total Play Telecomunicaciones SA de CV” your ISP? If so, please open a ticket with them and ask them if they are blocking, scanning, filtering, proxying, or manipulating your network traffic in any manner. This would include if there are transparent proxies. In particular ask them to make sure that traffic to
- launcher.eveonline.com // HTTPS
- login.eveonline.com // HTTPS
- cis.eveonline.com // HTTPS
- tranquility.servers.eveonline.com // TCP port 26000
is not being blocked, scanned, filtered, proxied, or manipulated.
Also tell them that EVE Online’s servers are fronted by Cloudflare and ask them about how traffic from their customers is routed to Cloudflare. (Cloudflare has colos in Mexico City and Querétaro City.) Are they directly peering with Cloudflare? Please ask them to investigate if that connection is OK.