Yes you can send evemail to certain characters run by GM’s, or express such a wish to the GM. I mean, they are gamemasters, it’s what they are supposed to do. No one else can do it.
Usually I only contact them if it’s something I really cannot figure out on my own. I contacted them twice in the past 3 years for lore related items.
I had to ask, Ministry of War or Imperial Navy? For reasons I’d rather not mention here since some people put meta before RP (the prols)
Someone was abusing game mechanics to insult one of the factions in their own space and I asked the GM’s if they could formulate more appropriate IC response than what I was limited to. They did say they would cook up a suitable IC punishment.
They are GM’s. I suspect this sort of stuff is a lot more fun than what they usually have to deal with. If it’s important to you and your enjoyment of the game it’s important enough for a ticket. It’s no less interesting or part of a game than lost mobile depots during downtime…
Most experienced roleplayers don’t need GM’s. But there are certain times during a game where one does need the assistance of other players, and certainly GM’s have a place in all of that. Usually that place is at the head of the story, managing the stage on which we play, but if it’s an immediate need for a character you care about a lot and you’re stuck on their story or something, and no loremaster knows, then you shouldn’t just sit there in silence. Roleplaying is more important than anything else going on in the game, despite what these other humorless bastards try to convince us it might otherwise be…if it wasn’t a roleplaying game at its core, and if that didn’t matter, they’d all be playing with Excel instead of a game made up of digital model spaceships and cultural flavors.