Couldn't get gui version, connection timed out!


(Solerthas Arthie) #1

Hi,
Today i have this problem launching the game. I tried to find a solution in the previous topics but nothing seems to work form me. I’ve also changed my Dns in my router setting with the google one and deleted the cache but nothing.
Tried to run the launcher as admin, nothing.

Help me :frowning:

Edit:

I’ve reinstalled the game , launched and a white screen appear: ERR_FILE_NOT_FOUND


(Sly Fyrille) #2

I decided to just piggy back my similar problem to your post. This is what I am getting at the moment too:

launcher log has these entries:

2017-09-27T04:46:06.595Z default debug resources.eveonline.com connection error: QAbstractSocket::NetworkError Connection timed out
2017-09-27T04:46:06.595Z default debug Could not connect to resources.eveonline.com : Connection timed out
2017-09-27T04:46:06.624Z default debug binaries.eveonline.com connection error: QAbstractSocket::NetworkError Connection timed out
2017-09-27T04:46:06.624Z default debug Could not connect to binaries.eveonline.com : Connection timed out
2017-09-27T04:46:06.624Z default debug launcher.eveonline.com connection error: QAbstractSocket::NetworkError Connection timed out
2017-09-27T04:46:06.624Z default debug Could not connect to launcher.eveonline.com : Connection timed out
2017-09-27T04:46:47.984Z default debug Checking gui version at "https://launcher.eveonline.com/version.json"
2017-09-27T04:46:47.984Z default debug Scheduled task "Gui version info downloader"
2017-09-27T04:46:47.984Z default debug “Version info downloader” is still running
2017-09-27T04:47:29.016Z default warning Downloader for QUrl(https://binaries.eveonline.com/evelauncher_win_release.json) failed: Connection timed out
2017-09-27T04:47:29.016Z default warning Couldn’t establish official version
2017-09-27T04:47:29.016Z default warning Connection timed out

A manual ping and traceroute to binaries.eveonline.com, launcher.eveonline.com and resources.eveonline.com does not show any problems. Is there a workaround for this? Thanks for any answers.

latest launcher log: https://pastebin.com/AzcYDyhZ
network diag: https://pastebin.com/8JaMDYWD
downloader and SSL failures: https://pastebin.com/MBFU1JGr


(Yaen Kalysta) #3

i have the same problem… i try to connect in eve all day and i can’t…

can anybody help me?

https://pastebin.com/S9XC9LyA


(Solerthas Arthie) #4

@Yaen Kalysta @Sly Fyrille
Guys maybe i’ve found a solution… been working all day long.

Change you’re Dns with the google one: 8.8.8.8 8.8.4.4

I deleted all (idk if it’s necessary) then after disabled firewall/antivirus i’ve changed permission folders of Launcher and SharedCache in property, uncheck “only read mode”.

Then i ran the launcher inside “Launcher” as admin.

Go in launcher settings and make sure “use system configuration for proxy” is not enabled, then restart it.
At this point my game is downloading (72%), i can login in game too.
Hope you’ll fly safe again
o7


(Sly Fyrille) #5

I tried your steps twice. I even uninstalled/reinstalled the game. Unfortunately this didn’t work for me.:disappointed_relieved:

edit:

Ok, third try did it. This is a very strange bug. Looking over your steps I believe it was the disabling of “Use system configuration for proxy” that managed the launcher to connect to the right servers. For those having this problem I suggest trying this out first before going through the steps described by @Solerthas_Arthie.


(Solerthas Arthie) #6

@Sly_Fyrille Thanks to Buddha i didn’t reinstalled Windows :sweat_smile:


(Sly Fyrille) #7

@Solerthas_Arthie Well the upside of all these is I got everything updated in my PC while waiting for a solution, including OS and graphic drivers :grinning: So it’s not all that bad. Thanks for your tip!


(DE RONNY) #8

Have the same problem on 2 computer running on windows 10
Reinstalled game on 1, but still the same

i DONT have the problem on my 10 year old windows XP, there all works fine


(Azure PitViper) #9

same problem here mates, W10 64bits brazilian internet


(DE RONNY) #10

removing selection “use system configuration for proxy” in launcher settings (ERROR screen) did it for the WIN 10 running computers…


(system) #11

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