The following is a copy and paste of an e-mail that I sent to Support.
So far nothing about my experience has changed.
Though it seems that every time I log in, I have to do A password reset which is just something else to be annoyed with.
While I’m a huge fan of the graphics in your game and really appreciate the possibilities for unlimited expansion within the eve universe, I will not be keeping the game and will in fact be removing it from my hard drive shortly.
Because I see the game is having immense potential I felt the need to inform you of my reasons for this decision in the hopes that you can correct the problems in the future.
- The user interface is extremely cumbersome and none intuitive.
There’s so much crammed onto the screen at one time with the multiple overlays and semi-transparent nature of them leads to a perpetually cluttered strain that is difficult to sort through the things that you want and remove the things that you don’t want.
Also when I would close the “social” messaging boxes (all three of them) the next time I would pull up the menu they’d be back and in my way again.
- On screen text is too small and can’t be adjusted adequately.
I was playing the game on a large screen TV with HDMI from across the room and was unable to see the text clearly enough to read it even with my glasses. I had to change the settings on my computer to magnify things enough to barely read them without sitting directly on top of the TV.
Although you’re not the only game that I have this issue with I feel very strongly that you and other game makers need to take into account the fact that some people want to play their games on 50 in wide screens and that you need to make the text visible on those screens from about 10 ft away.
I think the tutorial froze up on me. I was trying to complete my first mission assigned by a “station contact” and when I exited the station it forced me to quit the tutorial or “skip” it. I wasn’t ready to do that but I had to anyway in order to move ahead with what I was doing.
Instructions are not always clear and impossible to repeat. I frequently found myself missing important details and wanting to go back and replay a dialogue and was unable to do so.
Ship control and weapons systems quite simply sucked.
I don’t like having to do everything with my mouse!
Far better to just select Target with the left mouse button and use right mouse button to fire weapons.
Weapon selection can be done with the numbers or other hotkeys while ship control performed with the standard W. S. A. and D. Layout for pitch and turn with Q. and E. being acceleration and deceleration.
Literally like just about every other game out there.
You can even use the TAB key and the R key for rolls to the right and the left.
Or move everything to the right just one set of keys so that you’re using Q. and T. For rolling. Then W and R for deceleration and acceleration respectively and so forth.
- Your star maps are impossible to read and interpret. If a quest giver is sending you to a particular spot in a particular system that spot should be highlighted by your HUD and I indicated on the star map.
Furthermore when in a particular system where your objective is present you should be asked for confirmation about warping out of the system if you inadvertently select on a neighboring system for your destination. (For instance when there’s a waypoint on the other side of a asteroid that you want to go and investigate only to learn that that waypoint is in another system on the other side of the asteroid and you wind up warping back and forth between three to four different star systems because it’s not clear that the waypoint that’s showing up is not within range of impulse engines.)
having the ability to freely explore a system on impulse engines without selecting waypoints would be helpful.
Again ship functions need to be hot keyed. (Like the scanner)
your Skinner function is pretty much worthless.
Can’t figure out when you’re scanning what the direction of the skin is in relation to the front of your ship.
Impossible to interpret what you’ve scanned in any meaningful way because there’s no way to understand what you’re looking at. (Never received a tutorial about using the ships scanners.)
For the most part my complaints and issues can be summed up by user interface and control systems.
Also there appears to be too many ways to get to the same menu.
You need to put all of the drop-down menus in the same place and allow people to expand or retract them at will.
Exe. Here are all the star charts available to you.
Here are all the communications menus available to you.
Here’s your mission journal where you can replay all previous dialogue and cut scenes.
Here’s your cargo hold.
Here’s your financials.
(Including transaction histories AND current transactions available.)
Here’s your ship status and repair capabilities. Ect.
At most there should be a drop-down menu bar at the top of the screen and one to the left or right but not both. This would keep the main part of the screen clean any clearer for any visual necessary or to house the drop-down menus that you have open.
Certain interaction menus should be closable and only opened manually.
It’s fine if you give a little icon to indicate that someone sent you a message but there’s only one thing that pisses me off more than unsolicited “FLEET INVITES” from people that I haven’t interacted with in game in any way and that’s commercial advertisements coming in through my chat channel which I usually ignore anyway because I usually fly solo.
Basically, your UI needs to be radically simplified and your control scheme needs to become more intuitive preferably with left hand on the controls of the ship and the right-hand selecting targets and points of interest and maybe firing weapons or using tools with the other mouse button.
Also, what’s with your zoom function!!!???
Frankly it’s totally ass backwards!
I scroll forward and move away from the ship (zoom out) and when I scroll backward, I move towards the ship (zoom in.)
That’s literally the opposite of what anyone expects!
Like I said, the controls aren’t intuitive, not even remotely!
I understand that you put an awful lot of work into this game particularly into the graphics and the immersion experience and I do appreciate that.
I would love to play this game if it weren’t such a chore.
But all of the issues that I’ve already mentioned make this game decidedly not fun because frankly it’s too much work.
I hope that my input is helpful in correcting the issues with this game so that it may be perfected and become a resounding success.
For now, though I will be removing it from my hard drive let me know when you make the improvements and I’ll try it again.