Hi, asking for a friend…
Is there a way to get in contact with customer service besides the ticket system? My friend has raised a ticket about a month ago. (Local GM)
Two weeks later without a reply, he raised a new ticket in english and out of a sudden he got a reply from the local GM that he looked into it and forwarded it to a different department. Since then…nothing. Ok, there have been the holidays and a big patch, but a month? Seriously? Asking for a update remained unanswered.
My friend does not want to nag too much, to not negativly influence the outcome of his request, but he has mixed feelings about the situation.
Any suggestions? Maybe anyone from staff reading this could contact me?