Hi, asking for a friend…
Is there a way to get in contact with customer service besides the ticket system? My friend has raised a ticket about a month ago. (Local GM)
Two weeks later without a reply, he raised a new ticket in english and out of a sudden he got a reply from the local GM that he looked into it and forwarded it to a different department. Since then…nothing. Ok, there have been the holidays and a big patch, but a month? Seriously? Asking for a update remained unanswered.
My friend does not want to nag too much, to not negativly influence the outcome of his request, but he has mixed feelings about the situation.
Any suggestions? Maybe anyone from staff reading this could contact me?
Unless there are privacy or EULA concerns, I would recommend asking in the forums - ask on behalf of your friend if he isn’t fluent in English. Odds are someone here has encountered the same issue.
Tickets are prioritized - a long delay likely means the answer is already published in the knowledgebase or CCP needs time to research the issue before providing an answer.
Thank you. Unfortunately it is a account related and therefore, non public or gameplay issue. That is why I’m asking here for a “Friend”. Hope you get it.
Pastie wants to meet another pastie, who was not actually me, but close enough to share DNA and a Pod. Unfortunately that other pastie is to be stationed at Molea II Moon 1 forever.
