GM Baldur said he would escalate my ticket to the senior GM’s if I wanted him to. He was responding to my ticket within 1 or 2 days max up until I wanted to escalate the ticket. I was never rude to him in any way. I told replied yes and asked him to do so. When I didn’t hear back from him 6 days later, I replied again asking if the ticket was escalated. Today he still hasn’t responded to me from December 1st and I asked him a 3rd time today, December 13th, about the ticket.
I started playing Eve in 2006 and this experience is much different than it used to be. Is this the direction Eve has gone now with ticket support help? As a returning player which still hasn’t happened yet, the outcome of my ticket basically is what will determine whether or not i decide to return to the game since almost a year ago. I haven’t logged in since 2 weeks ago when I submitted the ticket, but noticed Eve had only 23,000 players on during a weekend. This usually averaged 35k+ before… Perhaps bc of their customer support? I don’t know… I just want to know how to reach someone else since this guy appears to have stopped helping me.