Hey guys, I opened a support ticket over a month ago and still have not received a response.
I have also asked a follow-up in the ticket, unfortunately no sign of life.
Im going on day 5 now…fortunately my problem was solved with the help of another player, but yeah, support seems to be greatly lacking…a month? ridiculous.
Still no reaction. Do we have to make tickets now to point out tickets? I have no other option but to believe that it was deleted somehow and they just do not see it.
Please fix your customer support.
Forum mods that might by interested in this topic are also undetectable.
If the processing of a ticket is delayed for such a long time… then the customer should be informed of this. Unfortunately, this did not happen, even two of my inquiries have brought nothing. This is just bad or a mistake. So I hope for a mistake and try it again.
I created a ticket with the category payment and received an answer within two days X-D
Answer was like “The community team is responsible for your other ticket. Sometimes they don’t answer… or just after an eternity. Bad luck”.
I could not apply sp for my skills, wrote the ticket with the problem “Stuck” “skills stuck” and after an hour I got an answer. It’s probably different for everyone.
They order the tickets according to their urgency… i had tockets answered in couple of minutes … and some tickets set on waiting while they hold them open… they are working hard there and comparing other games i have played in the past this is the most quick replying and engaging team when it comes to tickets
I never experienced that my tickets are open for more than 6 weeks. Nowhere… ever.
This is nothing about urgency. The ticket category is just completely abandoned.