Ok first of all, I’m going to preface this with I’ve been around since 05’ and I have seen you guys go through some low points.
How the *** is it that you’re able to break such a critical system, and that it goes unresolved for weeks on end.
AND more importantly
WHERE the **** is your community manager and why have they not liaised with the community about the situation. A shitty “we’re sorry” dev bog post from 2 days ago is the only communication we get now ?
You say your updating the chat subsystems to future proof them…news flash…you won’t have a future if this is the level of engagement you have with your community when issues occur and this the standard you hold yourselves to with regards to the quality of your updates you push out the door.
Just roll it back to the legacy system FFS