Didn't get 25 FREE PLEX despite being active

Issues, Workarounds & Localization General Issues
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Hi!

I am writing from the account that got omega for 1 year, was active (ratting mostly), but didn’t get the 25 free PLEX for some reason. Can you please check why I was misclassified as non-active player?

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Are you looking in the New Eden store in game to redeem them?

If not finding them when expected, you’ll need to engage EVE Support: Contact Options to resolve this.

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Are you looking in the New Eden store in game to redeem them?

Yes. I have quite a few accounts and this one was the only one who didn’t get the PLEX. Checked again this morning, and it appeared there.

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