I just recieved a nasty surprise, apparently if you ever use your card to pay for a sub, you get automatically charged once it expires. I sent a support ticked and just wondering, do they usually refund in cases like this or I am screwed out of 15 euros?
Got a response from CCP, they will refund it, so all is well. I am glad they are consumer friendly, will def return once my exams are finally over.
Yes, that is standard for basically any subscription based service. MMO’s, Spotify, Netflix, etc.
Not too long ago there was a small threadnaught about a similar problem, and IIRC yes you can get it refunded, though I’m not sure if it’s 100% guaranteed or case-by-case basis. Anyway, doesn’t hurt to ask.
For reference the page where you entered your card details DOES mention that its a recurring charge
Make a petiton and say that you tried to cancel but the account management site didnt accept the changes. its a common issue.
As you have allreaddy filed the correct course of action and have had a response, I will go ahead and close this.
~Buldath