Error when paying for sales items in store

I have tried multiple time to try to buy an item that was on sale in the store. and it just give me an error. Yet it lets me but non sales items like skill injectors or anything that’s not on some type of sale. I have an open support ticket that’s not getting me anywhere. I have also tried more than one card and that’s not the problem.

Any ideas? also would be nice if the support person would respond to my ticket : (

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