Quick Intro - I’m fairly new to the game. I remember when i was a teenager i always obsessed over wanting to play EVE Online but could never get a good enough computer to run it lol. Anyway, 17-18 years later i caught a glimpse of the name and here i am, addicted and loving it. I’m in the business of community development and operations.
The first thing i noticed with EVE is that i knew right off the bat retention was going to be a problem, meaning i was going to have to fight the want to give up because of plenty of things. Now, correct me if i’m wrong, but i do believe EVE Online should have a much larger player base than this, 18 years later and i notice some odd things that a high schooler would be like wtf? Now let’s go through them and the reason there important enough for me to type paragraphs about all of this.
1 ) So our navbar on the left of the game, takes some getting used to for sure and that’s the first thing that made me want to give up. In a world that is so in-depth as EVE the “home” navigation should be improved because when you get lost trying to do anything, you truly get lost and when you see a bunch of random buttons you just have to go through it’s enough to click that uninstall button.
I understand the tutorial and all of the that, but it’s 2021, and many people still skip tutorials to self learn which is a very vast group that can’t be ignored.
2 ) Corps/Guilds are becoming a thing again as of recent years it seems and thank god. With that said, customization within Corporations needs to be beefed up. Some basics we should be able to:
-Name our wallets.
-Name our divisions (maybe we can and i missed?)
-Re-order and STICK/SAVE rank names in our preferred order within Title Management areas.
Much more customization when it comes to titles/ranks anything that has a title for itself. Maybe just put restrictions on certain names to prevent public displayed sillyness?
3 ) I just had a miserable experience within the Rookie Help channel trying to get help. I probably missed a warning somewhere in the chat for asking for support or whatever, BUT the point is i was gagged because a moderators or whatever got frustrated and would rather gag then TALK. That right there boggled my mind. An official staff team needs to be formed not whatever freelance power mongler formation is going on now because it is a DETERRENT. And i say mongler because we all know how it is when we get a piece of online power over a small or large community. These people should be striving to figure out how to calm our frustration, and give us support. But because i was i missed a warning in the very active chat and continued asking, i was gagged for 30minutes. On top, i had 7 members message me apologizing for the mods actions and letting me know to not give up, offering me help (successful btw) and he’s been an issue we don’t know how to rid of him. How does this problem even exist, don’t put a freelance community in-charge of official in-game rookie help. It’s official whether you guys like it or not at this point.
Sounds like i’m just complaining but the point is retention, just like the title. It seems EVE has MANY things in place to push new players away and not too worried about keeping them. Newcomers were getting in trouble for asking the wrong way essentially. 100% counterproductive, no matter what disclaimer or cheap set of rules you put in place. The goal should be to improve the game and we want more players i’m sure.
I put Corps/Guilds included with retention because there’s a huge group who constantly are looking to expand their guild/clan/corporation to a game like EVE, that’s how i got here.