Hello, I have tried multiple methods of contact CCP that my items in my galaxy pack have still not been delivered to my account.
I have put in, 2 seperate tickets with zero response, I have emailed with zero response, I have messaged on twitter with zero response, I have posted on multiple reddit threads, and even contact ccp falcon via reddit all in an attempt to get any kind of response at all that the tickets have even been acknowledged or that they are actively persuing and attempting to fix their own errors.
As a former service desk manager for a helpdesk company, my opinoun currently of ccp’s support team is that they are either grossly understaffed or the practices and procedures for dealing with issues and communication needs serious improvement. If our company were to ever be this silent about an issue like this we would have been fired and replaced.
Also when issues like this arise and there is a huge mistake in how it is dealt with you should really look at compensating the players who have had issues with this.
All in all i would give CCP support a 1 out of 10 and not recommend the game to anyone who thinks that they may ever need to speak with ccp support.