IMHO there are 2 best ways to clean your registry. There are plenty of others, but these 2 work for me very well.
Manual
Just open regedit, type regedit into your search window, it should come up. once its up make sure you have “computer” highlighted. Go to Edit, then Find, type in CCP.
Delete everything that comes up CCP. Repeat the process but this time type in Eve Online. You can also do Eve, but it will give you hundreds or thousands of results depending on your system which may end up being too much to sort through.
Get and install Ccleaner. keep it full manual. Do not let it auto start or do anything like that. Only use it for manual cleaning of all the temp crap, then use the registry cleaner tool build into it.
Don’t forget you do the registry clean after you do uninstall and manually removing all eve stuff from your documents and user/appdata folders as well as anything that remains of the game.
And don’t forget to hardboot in between, meaning, completely power down your computer for like 20-30 seconds, then turn it back on.
Same exact thing as before. Game patched and there it was.
Tried Fix Permissions and Verify Cache
Then shut down the launcher, brought up task manager to double check and make sure I don’t have any of the Eve or launcher processes running, waited a bit more then restarted launcher and got
Error
Error see log for details
So I checked log and again, failed to copy exefile.exe, interesting part of the log:
Again, file exefile.exe appears to have been deleted instead of copied by the patch process. I even checked malwarebytes and defender logs just to make sure they didn’t touch it, they didn’t and there is nothing in the quarantine. Its the eve patch process itself that is doing it for some reason. I should also note this computer has 3 drvies and in the past I tried to install and run Eve to different drives in vein hopes that might make a difference. It didn’t.
So here we go, full re-download and reinstall again because of 1 file.
But it gets completely stuck on it, won’t download it, download on the launcher just hangs right there where you see it in the picture. I suppose its some progress, now if it could only actually finish it.
I double checked and made sure nothing is blocked on my end. It isn’t. + the rest of the game including whole cache got downloaded and installed fine. In fact, I have an exefile.exe in the Singularity bin, its only and exclusively that the Tranqulity one is missing.
Issue is now fixed. Abridged: don’t try to fix this yourself. Open a support ticket.
---------- Forwarded message ---------
From: Senior GM Mechanic (EVE Online Customer Support) support@eveonline.com
Date: Fri, Jun 29, 2018 at 11:47 AM
Subject: Your Support Ticket: Re: Launcher Error Preventing Login
To: Braizan
Hello capsuleer, I am Senior GM Mechanic.
It’s possible that an issue with access permissions for shared cache files of the game is causing problems. This can be resolved by fixing the permissions of the files. To fix these permissions please follow the steps below:
Start the Launcher
Open the Launcher menu by clicking on the ‘E’ icon at the top right and select the ‘Shared Cache’ option
Let me know if you can not see this image
A new window will open, click on the ‘Permissions’ button.
Let me know if you are unable to see this image
A blank window should appear and will remain for a few seconds. Please allow it to close automatically and do not close it manually.
Once the above has been completed please restart the launcher and see if the problem persists.
I have tried that multiple times, and I do mean many many many many times. Things like using that tool and hitting the “fix permissions” or “verify cache” are kinda like telling someone to reboot their computer. I had to reinstall yet again, seems to be with every major patch.
Wish they would post something either actually useful that I haven’t tried yet or just fixed this bug so the patcher patches correctly in the 1st place and it just doesn’t happen.
Pinning had nothing to do with it for me. As it turns out the accounts I play were not pinned in the 1st place, I never use this feature.
So happened again today. Some really small fkn patch ■■■■■■ it up yet again. Erased the same exact file during the patching process, and neither the permissions or verify cache tools work. Same exact fkn ■■■■ “Error Could not copy files for Tranqulity”.
The exefile.exe is gone therefore unable to be copied and the launcher provided repair options do not pick it up as gone and fail or are unable to redownload and/or reinstall just the file. Same results in logs, same results searching for it, all same ■■■■.
