Quote from Reddit,
''How does ships reimbursment work?
I know the mechanic, have sent a couple of tickets myself over all this years, but there has been a lot of people claiming that they get their ships reimbursed for mostly anything… and obviously a lot of people complains about how this completely ruins the “harsh” nature of the game; I’ve even seen people claim in local that “I’ll just petition it and get it back” after you ganked them.
Has any of this got to you guys? Did you ever talked or took any measure about it?
7 points·1 day ago
Right, so ship reimbursement can be a pretty tough procedure. We do stick by our rules and policies, when reimburse certain ships. I would also like to mention that we are not allowed to handle reimbursement requests - or any other tickets really - for players in an alliance or corporation our player characters are in any way affiliated with. So there is absolutely no favoritism involved.
We can make exceptions from policies and we generally do want to be nice to our players. We all play EVE and we all know how devastating it can be to lose a valuable ship So if there is a small chance of an exception - we certainly won’t miss it.’’