Hey all. I wanted to post a bit of an update on recent patches, findings and changes. I’m not able to reply to every post on here and Reddit, but I do read them all and pass them on to the correct people when an issue is identified. I also try to reply to people to get more information where I can, but this may not always be in public.
To address a few common themes and findings:
DX12 and multiboxing
We released a patch recently (06-10.1) which should have vastly improved the situation with DX12 and people running multiple accounts recently. The TL;DR of this is that a client could hold onto resources more than it should, which could hurt other clients. We could see and track this issue in our automated crash reports, and after the patch, the number has dramatically dropped.
Tech 3 ships
Tech 3 ships have always been more expensive than we would have liked. We unintentional made matters worse with them after the GPU Driven Pipeline release. We made some changes that brought back most of the performance a few patches ago, but Tech 3 ships really needed an overhaul and a longer term fix to stop the long standing issue of stuttering when they were loaded. This was released today, where Tech 3 ships should be about the same cost as any other comparable size ship. Feedback is appreciated!
macOS and graphical artifacts
FSR1 was fixed on macOS in a previous release, but an annoying issue that could result in bright colours / stretched geometry could happen. This has been difficult to find the root cause on because it is very temperamental and difficult to reproduce. After the patch today, we believe we have fixed this issue but would like to hear from people if that’s not the case.
Flickering decals (like damage marks)
This doesn’t happen in every situation but can look ugly when it does. This will be fixed in an upcoming release.
High RAM use
This is often caused by mining lasers, with it getting worse when more lasers are in the same scene. It’s not related to the GPU release, but with some of the recent changes in New Eden for mining, I can understand why the connection was made. I have forwarded this on to the correct people to investigate and look at.
Onboard Intel GPUs
There are some older onboard Intel GPUs that are experiencing problems. Many of these are around 10 years old, were not designed for gaming, and have not had driver support for many years as they were released for Windows 7 and 8, which we do not support. We’re looking to see if we can do any workarounds for these, but it’s getting increasingly difficult to support these chips.
Driver related issues
There have been some major releases of new graphics cards recently with the Nvidia 5000 and AMD 9000 series. There have been regular driver releases that we strongly recommend you install. We know of at least 1 issue where a client freeze was eliminated with a driver update.
Windows 11 related 24H2 problems
We have seen an increase in issues with the 24H2 Windows 11 release. Unfortunately, there is no way for us to mitigate these within the game. There are 2 KB releases that I have seen help players: KB5058499 & KB5058502. In particular, this patchnote from Microsoft seems to be applicable to some systems I have seen with issues:
[Graphics kernel] Fixed: An issue where some game titles become unresponsive after upgrading to 24H2.
I believe Microsoft is rolling these out fixes out as part of KB5060842. If you’re on Windows 11 24H2, then make sure you’re on the latest cumulative update, as it seems to fix many gaming issues.
OneDrive
Some players have reported that OneDrive has been causing issues for them in EVE: Reddit - The heart of the internet . This is likely because the client stores logs, screenshots and some client settings in a location that OneDrive is syncing and sometimes locking the file. This puts the client in a situation where it needs to wait for the file to be free. I have raised this with the correct people internally to see what options we have. For now, if you experience this issue, I suggest that you exclude the EVE folder from OneDrive to see if this helps.
Still experiencing a problem?
If you’re experiencing a graphical/performance issue with the game after today, then please do file a bug report that includes as much detail as possible: System specs, where it happens, what you are doing to lead to the situation, etc. Screenshots and videos are also very useful to help us find issues. If you have a Youtube video that you don’t want to post in public, feel free to attach it to the bug report.
This thread is becoming a bit fragmented now, with many issues not related to this release being included (although I’m always happy to hear them!). I’d really encourage people to make a new thread in this forum with your specific problem, which more easily allows us to see common issues and tackle them individually.
If you file any bug reports, feel free to tag me in them - I do read them all 