How long does it ususally take for a Help Ticket Response?


(Rovain Sess) #1

Just wondering - what’s the avg. turnaround for submitted support tickets?

Thanks,

Rovain


(Corraidhin Farsaidh) #2

They’ve usually responded to me within 24 hours or so. It’s weekend though so it may depend on how hard they are hitting the Floki Icelandic whiskey (which is very very good btw :slight_smile: )


(Omnathious Deninard) #3

A lot of it depends on what the ticket is about, things that are more critical get attention first where as things like ship replacements take longer.


(system) #4

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