What is average time for Support ticket response?

I am just curious what is average TTR (time to resolution) for Support ticket?
To be honest my experience from customer side is worst. Last my ticket I sent about 6 month ago from other character and response took one week. Now I submited ship reimbursement and it is there more than 48 hours with no any reaction.

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Patience is a virtue.
The tickets get handled usually within a week. I think 48h is a bit soon to except a response.

It is unusual for Support in real world companies. CCP doubled price for game subscription recently - it is understandable for current moment. But I am expecting that CCP will start to operate as an modern company as well.