I think the expectation was new players would do the agent missions to get a taste of what the game offers, then pick something to focus on. Maybe do epic arch stories too for some hands-on experience. EVE is a VERY experience based game.
Keep pushing that PVP stuff…
Jeez. Not everyone in the game is into the kill-Kill-KILL.
I would modify your comment to say if they have lots of losses very often. Anyone can have a spurt of bad luck. And a few losses every couple of weeks/months is no biggie.