Reimbursement will only be granted if a loss is attributable to a bug or server error.
Any losses attributable to errors in the EVE client may not be eligible for reimbursement.
Any losses attributable to problems with a player’s system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
Hi capsuleers, thank you for contacting the player experience team.
Unfortunately, this loss cannot be covered under our compensation policy.
This decision is the final decision and cannot be disputed or challenged, so this ticket will be terminated. Please do not submit another ticket for the same loss as it will not change the outcome and may be considered unnecessary spam and may result in punishment for your account.
In this case, please understand and apologize for not being able to help you more directly. If there are any other issues we can help you with, please do not hesitate to contact us again.
Thank you.
GM Stark
CCP Customer Support Team | EVE Online
I went into the next round on the gate and it was created in a stone. But the CCP says it’s not a bug. So what the hell is the bug? I don’t understand why you said this is something that cannot be recovered by our policy.
So if I understand you correctly, you were doing abyssals?
And you entered a new room, where your ship was stuck inside a rock from the start?
That’s rough. Normally you could give the warp command to get out and after three minutes you would get loose if you have been stuck all that time, but wadping is disabled inside abyssals.
Spawning inside a rock like that does sound like a bug.
Abyssals however are rarely reimbursed. People try it all the time as they lose many ships there, many because of their own mistakes. I suspect CCP does not reimburse any abyssal loss nowadays for that reason, besides obvious server failures that they are aware of.
CCP may not be aware of this bug. It should get fixed though.
I understand what you’re talking about. But I’ve checked CCP’s refund policy before and I put in a loss recovery ticket because I thought it was a loss caused by a clear bug, and in fact, I’ve asked for restoration due to an Internet-related problem before, but since Internet-related issues are purely personal, I just let it go. But I couldn’t understand this time, so I posted it on the forum like this. But I don’t think a bug victim like me should come out right after this.
I dont think you’re understanding Gerard, if its not a known bug they will not reimburse you. If its an issue related to ISP outside of their control, they will not reimburse you. If its Your client, meaning your system that warped you starting in a rock they will not reimburse you.
First thing you should have done is tell ccp “hey, i warped from a gate directly into a rock, thought you may wanna know this.”
Thanks for everyone’s help. First of all, I put my ticket in the bug report. It’s true that the ship exploded and caused a lot of damage to me anyway, but that doesn’t mean anything. I just hope this doesn’t cause anyone else to get warped off the rocks and die.
It is a well known error, that the increase in size of all the space junk, without checking that it was moved away from warp in points, has lead to many warp in points leading to stuck ships on surfaces / between elements or being thrown about at thousands of m/s.
You didn’t exactly specify how you got there. “into next round” sounds like you took an acceleration gate. Which would be entirely outside your control, as it is an officially declared exploit if you tried to manipulate.
Unless he somehow described how this was a client / user error. This sounds like a completely unhandled ticket to me.
To clarify the situation, I cleared the round and activated the gate to proceed to the next round, but when I spawned, I ended up spawning inside a rock
I believe this matter has already been concluded, so I won’t be contacting CCP about it any further. They also responded that if I continue to send the same type of ticket, they may impose sanctions on me.
