I didn’t have many doubts, I have a stable, fiber, cable connection, but then it happened. Risk (connection stability) / reward ratio is not worth it.
Thank you for contacting EVE Player Experience.
I’ve reviewed the server logs surrounding the loss of your ship. Unfortunately the loss was not the result of a server-side error or a verified bug and is therefore not eligible for reimbursement according to our reimbursement policy.
Our reimbursement policy is very strict and we can only offer reimbursement when the loss occurs due to a server-side error or a verified bug. I hope that you will understand my position and why I am unable to grant this reimbursement. I also hope that you will recover swiftly from this loss.
Well, this is the same as saying “dear WoW GM, we were in the middle of running a 24 man raid when my connection died and we wiped, I am sure we would’ve finished the raid if I hadn’t disconnected though, and I’m also sure I would’ve gotten the best gear from this dungeon. Please send me the gear to my mailbox.”
If you have a crappy connection, in almost any game where you need to be online, your game will suffer for it. Dota 2? Yes, if you dc in the middle of a team fight, you’ll probably lose it and die. Call of duty? I think that’s an instant loss there. Eve online? In a 5v5 fleet battle and DC? Yes, you’re dead.
The title should be changed to “Fly what you can afford to lose”. I can sympathize with the loss of a blingy ship, but poor internet connection still has to be factored into the above mantra.
In Abyss, you know when you go in you’re trapped in a box and there’s only one exit, and the dangers of losing your ship extend not only to abyss content, but also disconnects and 1400mm arties staring you down on exit. Even ultra blingy ships need to be factored into operating costs, and if the math doesn’t work out, then the Abyss isn’t for you.
How is CCP supposed to discern between a disconnect based on an actual internet problem, or a disconnect based on you yanking out the cord and lying about having internet problems? Did you expect CCP to contact your ISP and ask for their logs?
Reimbursements are never guaranteed, and particularly if it’s not their fault, your best bet is a polite, diplomatically worded reimbursement request, with as much evidence as you can muster, and if it’s denied, accept the loss and move on. Hard knocks sometimes but gotta roll with the punches.
EDIT: of note in the support site:
Reimbursement will only be granted if a loss is attributable to a bug or server error.
Any losses attributable to errors in the EVE client may not be eligible for reimbursement.
Any losses attributable to problems with a player’s system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.