Look you’ve all been here before, another “hurr new account posting prob troll” post. Hopefully anyone who feels that way doesn’t feel the need to continue reading and thus doesn’t need to reply.
Bottom Line Up Front: how the response to unforeseen circumstances can be more important than the circumstances themselves.
The Abyss. Seems to be a pretty controversial forum topic, but it’s also part of what drew me back to Eve. The premise is, fit a ship that’s just good enough to run a site just hard enough to be a challenge and require some planning, but be achievable if you put the effort in. I put the effort in. Dozens of hours over the last few weeks. I was excited to log in, I was excited to get my ship into the green.
The problem is, it’s all based around Just Enough Time. Today my internet connection (the best I can get where I live) had just enough of a problem to disconnect one account, leaving the other perfectly happy.
By the time I’d tried to relaunch, rebooted the client, failed to launch again, and rebooted my pc, there was no longer enough time left to finish my abyss site, and away goes my ship. Fair enough, but there was literally nothing I could do about this, so surely there’d be the ability to show this on the logs. Right?
Obviously a quick google search has proven that to be completely wrong. Bottom line is, reimbursement denied, better luck next time champ.
I get that Eve is a game about uncertainty, loss, and non-consensual PVP. But I feel as though losing a large investment of ship and pod to “random internet circumstance” means that the reward for taking on that risk must then be suitably high, right? But it’s not even. Abyss does not (on average) pay out enough isk per hour to beat out any of the other high end PvE content. My friends have been regularly topping my earnings running data sites, ghost sites, hell even just shooting at sleepers seems to get a better average return. So why does this content exist?
I’m now at the point where my sole earnings since coming back to Eve are -600M isk, and this was even though I was “being safe” and running lower level sites to practice for running for T4 and T5 filaments. I don’t feel any particular motivation to log in to work the loss off when I know if my internet has any further issues I’m out of isk and out of luck. I’m not on what I’d consider a ‘suitably’ bad connection either. 100MBit down, 40 up.
I’m not new to the game but I have been away for 4 years, and have never really been engaged enough to post on the forums. But now I’m older and crankier and I have to wonder how I justify forking out real money for a subscription, when the result of circumstances I could not change and had no warning about was in essence, “I’m sorry to hear that, please continue to play Eve”.
I love the idea of the abyss. I like the min-max nature of having just enough time to run content, but when there’s a risk of loss that isn’t able to be planned for, and then totally unable to appeal, I’ve just lost all my enthusiasm to continue giving it a go. I cannot in good faith recommend eve to any of the people I’ve talked to about it, because no matter what you do, you’re at the mercy of more or less random chance, and there’s not even an inkling that support will back you up. I feel as though when you’re an MMO that still charges a subscription for anything more than basic content, you then have to have a really good look at how you handle things people can’t control, and how you justify asking people to fork the money out.
I don’t want Eve to die, but look at the daily logins. It’s pretty easy to see they’re down (lower than lowest point at 2016!), people are angry with recent changes, and veteran players are unsubscribing. I thought to myself “hey I don’t want to see Eve die, so I’ll re-sub and give it a go, and see how I enjoy it”. My answer is simple, “I don’t enjoy it”. But it’s not even because I lost my ship. It’s because ship appeals aren’t trackable and thus can’t be verified. It’s because I could go to literally several dozen other games where I could have my internet drop out and get blown up, and none of those options cost 15 bucks a month.
I can’t help but feel that with even something as trivial as “we’re sorry that happened, here’s your one-time-only no-questions-asked reimbursement”, Eve would have at least one more happy player. And I don’t think I’m alone in this. I don’t personally see a point in risking a multi-billion isk ship on the chance of internet shenanigans, and thus I don’t see a whole lot of point in continuing to support inflexible policies.
I don’t expect CCP to no-questions-asked refund people’s ships whenever the internet has a problem, but surely the cost in “people who have lost motivation to keep playing” far outweighs “people who are trying to screw the devs over for the sake of fake internet money”. Am I too optimistic?
I’d like to hear from anyone else that’s frustrated at the current state of the game, and whether anything can be done to improve the ability of the devs to discern when someone’s had uncontrollable circumstances happen, and when someone’s just refusing to admit they messed up, and pulled the pin.
Maybe I’m not suited for the eve environment, maybe I never was. Maybe my concerns are invalid. But if they’re not, what can we do about them? How do we improve things? Eve occupies such a unique niche in “online game with looser rules” and I love that it exists, but feeling like nobody has your back when something unavoidable happens is just a straight up negative player experience. As I read in another similar post, even being blown up by pirates is better than this.
No you can’t have my stuff.