I did sent a ticket to support but i got the heartless copy and paste answer, so i am posting here for general knowledge.
I was running t5 electrical filaments with 2 retributions and deacon. I ran them for better part of 2 hours one after another without a hitch.
At some point i encountered the wretched triglavian shipyard room so i decided to extract my fleet thru the gate.
All 3 of my ships safely exited the abyss. So i docked up with my main character and replenished wasted filaments with new batch of 3 t5 electricals.
I warped to the rest of my fleet and activated filament, business as usual.
The weird stuff happen.
Two of my retributions managed to enter abyss but… deacon could NOT stating that the warp field prevent it to enter the abyss
As a result i lost both retris so i asked for reimbursement due to a bug.
Ofc copy paste stated my reimbursement was denied since it was not server side bug.
Then what was it?
How is it my 2 retris could enter the abyss and my deacon could not? How is it my deacon had timer that occurs ONLY in abyss while being outside of it?
Does ccp takes responsibility ONLY for server side bugs and not the client bugs?
I lost my ships NOT by my fault.
I do not accept copy paste answers. If i am to denied reimbursement i want to see reasonable explanation of what occurred here and how it is not a bug.
As far for not being able to enter the abyss alongside with rest of my fleet that was the message showed