Just wondering. I have a ticket for 3 weeks now. Account security compromised.
Does not appear so. I have ‘lost’ 1100 PLEX between my wallet and the Store. A bad time to buy?
Purchased (via PayPal) from CCP’s store on 9 May 2020. Still no sign of my money being returned or my PLEX arriving in my wallet.
I hope they are all ok, our erstwhile online support people.
Well there is your first mistake, you used Paypal.
Good luck and enjoy the wait.
It is quite normal to wait a few weeks just for a reply sometimes. Especially with more serious issues. I don’t know why but I assume they look into it more before replying so they got some ideas what to say.
If you are a person who liked quick response and being updated constantly as things happen I am sorry to say but you must wait until your spirit is broken and then you will receive a sign from the heavens on your darkest days.
First time for me was 3-4 weeks, second time one hour, third time well over a month.
Sometimes you get lucky I guess.
ALL FIXED. Thanks guys. BTW, was not a problem with PayPal at all. Things were going down at the office and the workers were busy.
They will answer you in around a month and then tell you that they usually answer right away etc. etc.
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