You are lucky, at least you are getting something. I try to sell the things I had in asset safety and the price was so low I started to pay attention to the prices, most of my ships were priced at 0 isk with 0 warnings or anything. I also want free stuff. anyone is free to just sent it to me.
This user tried to price an item of low value and quantity in Solitude, a relatively far away highsec island. The base price he was given was actually around 91% of Jita Buy (totalling approximately 18m), with an estimated shipping cost of 21.2m. The shipping was heavily discounted by our system due to the small size of the order (the idea being we will ALWAYS provide a price, even for unprofitable items) to around 9m. This resulted in the ‘less than 50% of the Jita purchase price’ they mention.
It’s also worth mentioning competitors base rates start at 70% for locations such as Solitude, not 90%. JitaRun does not consider the Jita Buy price as a base at all and uses a typically significantly higher base rate, this has been explained several times before.
JitaRun looks at the active market order book, and history for each given item, and finds a price it is confident it could re-sell that item at over the next 30 or so days. A 15% margin is then applied to this amount (for profit, and to cover various operating fees/costs), and then a real-world shipping cost is applied. The shipping cost is based on the cheapest possible of Haulers Channel base rate, PushX, GHSOL, Red/Green/Black Frog Freight.
This is why no fixed rate is published, because there isn’t one. JitaRun is factually the highest paying of all buyback services, as is our guarantee, and has the widest coverage.
The individual item breakdown contains a known issue where the displayed value is 0, but behind the scenes this isn’t actually the case (the correct full value is accounted for in the total). This is because we’re trying to distribute the shipping cost across each item to give you a realistic rough value for the individual items, though this complaint does make me thing maybe it’s better to just display the shipping separately instead of trying to incorporate it by item.
It can’t be accurately calculated per-item as the shipping cost depends on the total value and volume of the entire set of items, not each given item, hence the rough (and admittedly problematic) approximation. It’s heavily volume biased, hence it’ll often appear that larger low value ships in expensive-to-ship-from locations show as zero, but that isn’t actually the case behind the scenes.
You can see this bug in action by mixing high value items, like skill injectors, with large amounts of Tritanium, and attempting to ship from nullsec, but you’ll see the overall total offered still makes sense.
Just checked the logs and I can see someone repeatedly trying to appraise capitals, which I assume was yourself. It looks like in those cases there was a genuine issue.
When items are too big to ship (like capitals) the system looks up the reprocessed values instead. For some reason that didn’t work, I need to look further into it but in short yeah it zero’d the value of the capitals as it didn’t know what to do with them. This is an actual bug, thanks for politely and sensibly raising it in a logical way and not just assuming that I intentionally offer people nothing for capitals and expected to get away with it. The other items in the appraisal worked fine and the prices look normal at a glance.
Being a native English speaker, using grammar, and occasionally pressing ctrl-B or ctrl-I doesn’t mean I’m using ChatGPT to respond to you. There’s no need for such accusations.