If you really want this fixed, do it a Goon.
I would be honoured if I was deemed important enough for someone to put so much effort in for me. This also gives you a massive advantage in teasing them.
“CCP_Guard once said ‘Nothig says I love you like a killmail,’ so was this a marriage proposal?”
See situations like this as an opportunity!
The free insurance money is nice, but it gets old after a while.