Launcher cannot update the game anymore

Hey, I got an error I cannot resolve. The (beta?) launcher tries to update the game but stops after few secods with an error message and retries again. This goes for more then a half hour. I restarted my computer, restarted the client several times. Also tried to ‘verify’ the client but this won’t start.

eve error

Cheers!

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I also found an error log:

2023-09-19 13:07:38.196 app info: [server-manager] Starting refresh cycle for Tranquility
2023-09-19 13:07:38.340 app info: [self-update] Checking for a launcher update…
2023-09-19 13:07:38.713 app info: [server-manager] Previous Tranquility build: , current build: 2363654
2023-09-19 13:07:38.713 app info: [elg-events] Sending event eve_launcher.electron.eve_client.GameClientUpdateStarted
2023-09-19 13:07:38.713 app info: [server-manager] Starting download of build 2363654 for Tranquility.
2023-09-19 13:07:38.999 app info: [manifest] Excluded 196 files from the manifest, leaving 0 entries
2023-09-19 13:07:38.999 app info: [server-manager] Downloading 0 binary files (0 B)
2023-09-19 13:07:38.999 app warn: [download-from-manifest] The manifest contained no entries to download { cdn: 1 }
2023-09-19 13:07:39.001 app info: [download-from-manifest] Downloaded 0 files (0,00 B) in Unknown time
2023-09-19 13:07:39.001 app info: [download-from-manifest] Average download speed: 0,00 B/s
2023-09-19 13:07:39.002 app info: [self-update] Currently running the latest launcher version. Scheduling update check in 5 minutes.
2023-09-19 13:07:39.067 app info: [elg-events] Sending event eve_launcher.electron.eve_client.CopyingFilesStarted
2023-09-19 13:07:39.067 app info: [binary-copier] Copying 196 files (210 MB) to ‘E:\EVE Online\tq’
2023-09-19 13:07:39.540 app info: [binary-copier] Removing old binaries
2023-09-19 13:07:39.560 app info: [binary-copier] Copying binaries from ResFiles
2023-09-19 13:07:39.600 app info: [binary-copier] Finished copying 196 files to ‘E:\EVE Online\tq’ in 0.534 seconds
2023-09-19 13:07:39.601 app info: [elg-events] Sending event eve_launcher.electron.eve_client.CopyingFilesFinished
2023-09-19 13:07:39.610 app info: [server-manager] Copying executables 196/196
2023-09-19 13:07:39.611 app info: [elg-events] Sending event eve_launcher.electron.eve_client.GameClientUpdateFailed
2023-09-19 13:07:39.612 app error: [ipc-requests] Server manager encountered an error Failed to update client for Tranquility (2363654) v [ClientUpdateFailedError]: Failed to update client for Tranquility (2363654)
at Et.startAsync (C:\Users*\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1467409) {
cause: i [ManifestParsingError]: Error parsing manifest entry. Expected at least 5 comma separated values, but found 1 in: res:/dx9/model/celestial/environment/rock/asteroidset_01/medium/as1_m_04/as1_m_04_lowde
at new a (C:\Users*
\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1263640)
at l.fromString (C:\Users*\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1264424)
at _ (C:\Users*
\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1262308)
at async Et.downloadPrefetchAsync (C:\Users*\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1468447)
at async Et.startAsync (C:\Users*
\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1467022)
}
2023-09-19 13:07:44.624 app info: [server-manager] Starting refresh cycle for Tranquility

I had a similar issue a while back, did some research trying to fix it, tried a bunch of things, nothing seemed to work, however I think this fixed it.

In the ‘Shared Cache’ of the Launcher, try selecting ‘Fix Permissions’ option.

It opened a window and started doing something internally. I just left it alone and after a while it went away and my Launcher was able to update.

Have you looked at EVE Support: Unable to Update ?

If you are still having issues, you can submit a ticket to our help center:

Submit a Support Ticket

Be sure to add the following information:

Launcher logs

Network Diagnostics

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Hey, I couldnt solve this issue so I completly deleted the game and download everthing new. Now it works!

Hey i just bought a new mercedes it went out of gas so i trashed it and bought a new one… :laughing: :crazy_face:

Well, this analogy is interesting. But after trying everything I googled I got super frustated that an update of the game itself broke the launcher and you cant do anything about it. So I investet this 30 minutes to download it again.

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Im getting this trying to download Vanguard

Well last attempt at trying to get this to work, paying for and playing a game shouldn’t be this difficult, this is my 3 times removing everything EVE related and downloading/ reinstalling, normal EVE runs fine but for me, the Vanguard part won’t work, bottom of the launcher it says downloads for EVE Vanguard online are not enabled, and another popup saying Tranquility server is blocked for updates. Not a single other post have I found where anyone is having this issue, I’ve cleared everything, deleted everything, ensured everything EVE is allowed through firewalls, my account is Omega active.

If this attempt fails, I’ll be cancelling payments and deleting this shite.

image

image

Server manager encountered an error Downloading for eve-vanguard is not enabled _ [ClientUpdateNotAllowedError]: Downloading for eve-vanguard is not enabled

listOnTimeout (node:internal/timers:559:17) {
cause: undefined

The Vanguard trial event was running from 7th-11th december. So i guess they disabled the download for now?

That is how i read it, but i might be wrong. I thought Vanguard goes down again after the 11th december, right?

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