Launcher cannot update the game anymore

Hey, I got an error I cannot resolve. The (beta?) launcher tries to update the game but stops after few secods with an error message and retries again. This goes for more then a half hour. I restarted my computer, restarted the client several times. Also tried to ‘verify’ the client but this won’t start.

eve error


1 Like

I also found an error log:

2023-09-19 13:07:38.196 app info: [server-manager] Starting refresh cycle for Tranquility
2023-09-19 13:07:38.340 app info: [self-update] Checking for a launcher update…
2023-09-19 13:07:38.713 app info: [server-manager] Previous Tranquility build: , current build: 2363654
2023-09-19 13:07:38.713 app info: [elg-events] Sending event eve_launcher.electron.eve_client.GameClientUpdateStarted
2023-09-19 13:07:38.713 app info: [server-manager] Starting download of build 2363654 for Tranquility.
2023-09-19 13:07:38.999 app info: [manifest] Excluded 196 files from the manifest, leaving 0 entries
2023-09-19 13:07:38.999 app info: [server-manager] Downloading 0 binary files (0 B)
2023-09-19 13:07:38.999 app warn: [download-from-manifest] The manifest contained no entries to download { cdn: 1 }
2023-09-19 13:07:39.001 app info: [download-from-manifest] Downloaded 0 files (0,00 B) in Unknown time
2023-09-19 13:07:39.001 app info: [download-from-manifest] Average download speed: 0,00 B/s
2023-09-19 13:07:39.002 app info: [self-update] Currently running the latest launcher version. Scheduling update check in 5 minutes.
2023-09-19 13:07:39.067 app info: [elg-events] Sending event eve_launcher.electron.eve_client.CopyingFilesStarted
2023-09-19 13:07:39.067 app info: [binary-copier] Copying 196 files (210 MB) to ‘E:\EVE Online\tq’
2023-09-19 13:07:39.540 app info: [binary-copier] Removing old binaries
2023-09-19 13:07:39.560 app info: [binary-copier] Copying binaries from ResFiles
2023-09-19 13:07:39.600 app info: [binary-copier] Finished copying 196 files to ‘E:\EVE Online\tq’ in 0.534 seconds
2023-09-19 13:07:39.601 app info: [elg-events] Sending event eve_launcher.electron.eve_client.CopyingFilesFinished
2023-09-19 13:07:39.610 app info: [server-manager] Copying executables 196/196
2023-09-19 13:07:39.611 app info: [elg-events] Sending event eve_launcher.electron.eve_client.GameClientUpdateFailed
2023-09-19 13:07:39.612 app error: [ipc-requests] Server manager encountered an error Failed to update client for Tranquility (2363654) v [ClientUpdateFailedError]: Failed to update client for Tranquility (2363654)
at Et.startAsync (C:\Users*\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1467409) {
cause: i [ManifestParsingError]: Error parsing manifest entry. Expected at least 5 comma separated values, but found 1 in: res:/dx9/model/celestial/environment/rock/asteroidset_01/medium/as1_m_04/as1_m_04_lowde
at new a (C:\Users*
at l.fromString (C:\Users*\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1264424)
at _ (C:\Users*
at async Et.downloadPrefetchAsync (C:\Users*\AppData\Local\eve-online\app-0.3.4\resources\app.asar.webpack\main\index.js:8:1468447)
at async Et.startAsync (C:\Users*
2023-09-19 13:07:44.624 app info: [server-manager] Starting refresh cycle for Tranquility

I had a similar issue a while back, did some research trying to fix it, tried a bunch of things, nothing seemed to work, however I think this fixed it.

In the ‘Shared Cache’ of the Launcher, try selecting ‘Fix Permissions’ option.

It opened a window and started doing something internally. I just left it alone and after a while it went away and my Launcher was able to update.

Have you looked at EVE Support: Unable to Update ?

If you are still having issues, you can submit a ticket to our help center:

Submit a Support Ticket

Be sure to add the following information:

Launcher logs

Network Diagnostics

1 Like

Hey, I couldnt solve this issue so I completly deleted the game and download everthing new. Now it works!

Hey i just bought a new mercedes it went out of gas so i trashed it and bought a new one… :laughing: :crazy_face:

Well, this analogy is interesting. But after trying everything I googled I got super frustated that an update of the game itself broke the launcher and you cant do anything about it. So I investet this 30 minutes to download it again.

1 Like