Login Error Message


Is anyone else getting this message when trying to login?

“{“Message”:“An error has occurred.”}”


same issue here

Yes. Same here.

Same here. I removed my data from the launcher, re-entered the info and verification code I received and still can’t log in. Login to the forum went fine.

Yup, same here as well, either through Steam launcher or not.

same issue here…

same here

Same as well. Removing account & clearing cache didn’t fix it

And i have this error too

I am seeing this on the main website not just the launcher.

Yeah, I’ve just re-installed the client, but it’s no better.

Just done a traceroute and it looks to be timing out from step 5 onwards:

"Starting traceroute diagnostics - this may take several minutes

Starting tracert for launcher.eveonline.com

Tracing route to d1hoqe10mv32pv.cloudfront.net []
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms
2 23 ms 22 ms 22 ms
3 23 ms 22 ms 25 ms te0-8-0-17.ccr32.mad05.atlas.cogentco.com []
4 22 ms 22 ms 22 ms amazon.demarc.cogentco.com []
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out."

same here

Same problem . Can’t login by 2 accounts.

Does the tracert works normally? Because a single hop can block further tracert packages without disrupting services…

Same here boyzz, help us, void gods.

Login fail on all accounts on launcher, same with Eve Portal on mobile…

Auth servers seem to be down. ESI is also down so can’t log in at the moment.

Same issue.

trace route showing request timeouts

Same problem here

1 Like

Can’t remember to be honest - haven’t used it for a long time …

I guess we should get our support tickets in.

I’ll update here if anything changes or If I hear anything, etc.